Company Description

DreamWorks Animation is looking for more adventurous dreamers who shoot for the moon. We tell stories about the journeys our unconventional heroes take to make dreams come true. As a growth-minded studio, we pride ourselves on being one of the world’s leading producers of high-quality, award-winning, animated films and series, reaching consumers around the globe. We push to feel more, laugh more, and build immersive new worlds.

DreamWorks creates a diverse array of original content in a variety of formats, delivering compelling stories with unique characters. We place tremendous value on the experiences our talent brings to the table from their own non-traditional paths to success. We believe in frequent communication and that transparency and trust yield the best work. We are a community of artists, technologists, innovators, and creators, who are passionate about animation and also happen to love eating lunch together.

At DreamWorks, front-line support is provided by the OSA team. A highly trained and energetic group of system administrators that thrive on providing the highest level of end-user support with a constant focus on customer service.

As an OSA you will be exposed to all aspects of the DreamWorks production environment, with an opportunity to work on innovative technology, proprietary tools, and the latest hardware. To be a part of this outstanding team, you should be an experienced system administrator with an expertise in troubleshooting, effective communication skills, and a willingness to be challenged daily. Your ability to prioritize, multitask, and resolve complicated technical issues will be invaluable contributions towards your success.

If you are part of the fandom and believe teamwork makes the dream work, join us in #livingthedream and #doingyourdreamwork!

Job Description

“What would you say you do here?”

Providing world-class support for the day to day operations of the studio and our initiativesAdvocating for our clients to other technology departments in support of DreamWorksWorking closely with the engineering departments on supporting the infrastructure upgrades and changesEnsuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivityServe as the main point of contact for end-user support incidentsAnalyze issues and create solutions for HW and SW problemsBuilding, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptopsWork with System Engineers and Architects on projects in support of studio initiativesRun with small to medium size projects with the goals of achieving the stated objectives in a timely mannerLook for opportunities to provide continuous improvement to our processes and proceduresManage all aspects of software license installationsProvide technical expertise and ownership of application debugging for most departmentsProvide outstanding end-user support through phone call, ticketing system (Jira), and deskside visitsCreate new tools to automate processes in an effort to increase departmental efficienciesSet up and move systems as necessaryAnalyze issues and create solutions for hardware and software problemsParticipate in, and/or run preventative maintenance tasksAssist in creating and maintaining documentation related to the support of the studioServe as an escalation point for other technology departments such as Asset Management and A/VCreate and manage user accounts

Qualifications

“What do I need to have in order to do this job?”

Minimum 3+ years experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services)Undergraduate degree or equivalent work experienceStrong customer service skillsExcellent troubleshooting and problem-solving skillsExcellent verbal and written communication skillsUnderstanding of LAN/WAN configuration and conceptsKnowledge of common scripting languages such as (Bash, Python, PowerShell, Perl)

“What can I offer?”

Experience supporting Gmail and Google SuiteExperience in a production environment is highly desirableAbility to successfully prioritize your objectives and manage your timeAbility to learn quickly and work in a fast-paced environment

Required On-Site: This position is required to be performed full-time from the DreamWorks designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary Range: $62,000 - $75,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].