Job Title: Driver Disruptions Rep (Call Center)

Job Description

Deliver outstanding carrier and driver experience/solutions in a contact center environment by researching, problem-solving, setting appropriate expectations, and working within the Transportation network. Work in a fast-paced environment, adhering to schedules including start/stop times and breaks/lunches. Make outbound calls to understand and resolve transportation issues, support workload surges, and handle weather-related operations with significant overtime during high-volume peaks. Use internal systems to gather data for reporting and work with cross-functional teams to provide support in driver assignment, load acceptance, and driver/equipment availability.

ResponsibilitiesDeliver outstanding carrier and driver experience/solutions in a contact center environment.Research and problem-solve transportation issues.Adhere to schedules including start/stop times and breaks/lunches in a fast-paced environment.Make outbound calls to understand and resolve issues discovered in the system.Support workload surges and weather-related operations with significant overtime during high-volume peaks.Use internal systems to gather data from multiple sources for reporting.Work with cross-functional teams.Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.Essential SkillsCall center background required; handling 60-80 calls per day.Problem-solving skills and ability to work in unscripted situations.Tech-savvy with experience in transportation, intermodal, logistics, and supply chain.Ability to navigate multiple systems and tools to find solutions.Adaptability to changing rules and processes.Experience in performance-driven and metrics-driven roles.Self-sufficient with critical thinking and de-escalation skills.Additional Skills & QualificationsA completed Bachelor's Degree from an accredited university or 2 years work experience in logistics/transportation industry.Entry-level knowledge of MS Excel and ability to navigate and interpret data.Flexibility to work all shifts, including nights and weekends, as team provides 24/7 support.Work Environment

Hybrid work environment with 3 days in office and 2 days working from home. Starting January 2025, all employees will be required to work onsite 5 days per week. Standard working hours are 9:30 am - 6:00 pm MST, with availability to work at least one weekend day, possibly two.

Pay and Benefits

The pay range for this position is $21.00 - $21.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Dec 28, 2024.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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