Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Providing guest transportation

Assisting guests with luggage

Delivering and picking up materials needed in everyday operation of the Lodge and hand delivering items to the appropriate departments, including mail

Assisting in valet service for guests

Assisting bell-stand with luggage and directing guests

Assisting in providing storage for guest luggage

Showing rooms to potential guests, if bell person is not available

Performing errands, as needed

Assisting bell-stand with luggage for bus arrivals and departures, as needed

Performing upkeep on courtesy vehicles and keep vehicles clean

Reporting courtesy vehicle accidents

Providing directions to various landmarks and attractions in the Hershey area

Performing other duties as assigned 

 

Qualifications:

Minimum 21 years of age

Must possess a valid driver’s license

Must have excellent driving record

Minimum 2 years of experience in customer service/guest relations with excellent customer service/guest relations’ records

 

Knowledge, Skills, and Abilities:

Outgoing and friendly personality

Professional image, representative of Lodge standards

Familiarity with the area and routes

Excellent communication skills, both written and verbal

 

Job Demands:

Must be able to lift up to 50 pounds

Ability to stand, walk, lift and bend for up to 50% of shift

Ability to work in varying temperatures that fluctuate with the weather

This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer