PURPOSE: As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes and tools to create an exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets. 

DUTIES & RESPONSIBILITIES: • Provide customer service as currently defined by the employer within the scope of the position and within company policy. • Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order. • Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen). • Monitor the processing of all customers' orders to ensure customers receive all products that have been ordered/charged for. • Monitor/review the picking of orders to ensure time commitments are met. • Bag grocery items and place them into bins. • Push filled cart to the DUG area to be staged on to hand trucks. • Push loaded hand truck to customer vehicle for handoff. • Train, schedule and supervise Personal Shoppers. • Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance. • Maintain cleanliness of store and DUG area. • Adhere to uniform and grooming policy as defined within company policy. • Other duties as assigned.