Dealership:L0397 Driveway Home Office

Lithia & Driveway

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

Pay: $22.00/hr with Bonus Incentives

Location: Driveway Office, Medford Oregon

Schedule: Open availability

Responsibilities

Customer Concierge:Answers questions and helps move the digital transaction process forwardCommunicate effectively with customers through chat, phone, and emailSingle point of contact for the customer throughout the transactionPresents financing termsPresents protection products (ex: Extended warranties)Collects down payment, Driver’s License, Proof of Insurance, Proof of IncomeCommunicates paperwork and logistic timelinesMaintain activity logOther duties as assigned

Skills and Qualifications

Strong attention to detailPrevious sales experience highly preferredExcellent communication skillsTime managementSense of UrgencyActive listening skillsCritical thinking

Competencies

Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.