Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY This role will focus on ensuring drug and alcohol compliance under federal regulation and company policy. Ensures that employer and employees comply with DOT/FAA’s Drug and Alcohol Testing regulations and the Company Drug Free Workplace Policy, serving as initial point of contact for the substance abuse program administration and all DOT and Non-DOT alcohol and drug testing, including but not limited to pre-employment, random, post-accident, and return to duty testing. Involved in reasonable suspicion and diversion investigations and any necessary testing. Responsible for educating all team members on drug and alcohol program compliance and maintaining all documentation in preparation for investigative and DOT/FAA Audits to ensure compliance to eliminate violations and improve safety. ESSENTIAL FUNCTIONS/DUTIES • Prepares and maintains records, files, and reports relative to drug testing. • Administers the DOT and non-DOT drug testing program according to company policy and federal regulations; serves as the Designated Employer Representative for the FAA anti-drug and alcohol policy requiring individual to be a subject matter expert. Prepares and submits reports to ensure compliance with State and Federal drug testing requirements. • Conducts new and recurrent training on reasonable suspicion drug/alcohol testing and substance abuse policy updates. • Coordinates with Managers, Vendor and Applicants to schedule all DOT pre-employment tests to ensure results are received timely and prior to hire date. • Properly and regularly audits new employee files for all required FAA/DOT documents. Conducts quarterly and annual audits of all DOT/FAA records to ensure compliance of record keeping requirements. • Manages DOT/FAA quarterly random testing program and quarterly random testing program for safety sensitive employees in non-DOT positions. • Works closely with LOA Coordinator and Field Resources to ensure communications regarding post-accident and return to duty tests are communicated, and drug and/or alcohol tests are completed according to policy. • Reconciles billing, researches discrepancies and makes modifications as needed. • Recommends process improvements to continuously improve efficiency and customer service. • Effective maintenance of records and process monitoring both internally (managers and employees) and externally (Clinics, MRO, vendors, etc). • Tracks violations and prepares statistical reports of types of actions taken. Reports to Management on a timely and regular basis. • Monitors data integrity through the development of procedures and routines to validate data stored in various HR databases. • Works closely with the FAA Drug Abatement Division and participates in team investigations/ inspections with Federal Agencies. • Serves as a substance abuse program liaison to employees, leaders, collection sites and the FAA. • Works on special projects and performs other job-related duties as needed. • Prepares and maintains employee drug and alcohol testing files, assuring accuracy, compliance and confidentially. • New hire orientation facilitator and supervisor trainer as needed. • Serves as point of contact for Employee Assistance Program and Formal Management Referral process. • Identifies communication and operational issues arising during day-to-day administration activities/contact with employees and proposes solutions to the Manager as appropriate. • Other duties as required. QUALIFICATIONS Experience: • 3-4 years’ experience in drug and alcohol program administration or Human Resources with exposure to DOT, FAA drug testing guidelines preferred. Education: • Bachelor’s Degree preferred or equivalent in experience Skills: • Strong organizational and analytical skills required • Strong attention to detail; ability to multi task essential • Strong written and verbal communication; ability to effectively and professionally present information and respond to questions from management, employees, vendors and agencies. • Strong technology background including MS Office Suite and Internet • Knowledge of principles and practices of Human Resources administration • Prior knowledge of principles and practices of substance abuse program administration. • Must be able to interpret and apply laws and regulations as written in the Federal Register and regulations CFR 49 Part 40 and CFR 14 Part 120. • Well-developed ability to provide clear, effective, timely and constructive feedback to candidates, employees and leadership. • Must have a drive for perfection and uphold the highest ethical standards • Must maintain a high level of confidentiality and discretion • Prior audit experience helpful but not required • Able to remain calm, confident and compliant in a fast paced environment. Credentials/Licenses: | Job Description : WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions: • Work is normally performed in a typical interior/office work environment. • On Call 24-7 by way of cell phone for any Drug & Alcohol related questions and incidents. • No or very limited exposure to physical risk. • May be required to sit for long periods of time. • No or very limited physical effort required. • Able to interpret detailed and complex information effectively. • Ability to remain calm in stressful situations. Physical Demands: Mental Requirements: GUIDING VALUES AND BEHAVIORS Employee must consistently exhibit our guiding principles: • Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. • One Team - We respect each other and achieve together what no individual can alone. • Innovation - We are driven to develop solutions that inspire progress. • Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties. • Ownership - We are accountable for what we do and take pride in how we do it. • Citizenship - We are dedicated to being good stewards in the communities we serve. REPORTING RELATIONSHIPS • Reports to: HR Benefits Manager • Interrelationships: Director of Human Resources, HR Manager, Directors, Managers, Supervisors and Employees EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.