Job Description YOU MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR IF YOU ARE HIRED PROVISIONALLY AS A CLERICAL ASSOCIATE, YOU MUST TAKE AND PASS THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE FOR CONTINED EMPLOYMENT. Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation. CAS staff provides psychiatric evaluation and crisis intervention services, housing eligibility services and assistance in obtaining federal disability benefits. CAS manages contracts that serve individuals and families with medical, mental health, and/or substance abuse disorders. CAS programs provide clinically focused case management and utilize sophisticated clinical tracking and reporting systems. Under general direction of the Supervisor within the Disability Services Program with latitude for independent judgment and initiative, performs routine clerical work of moderate difficulty and responsibility. CAS is looking to hire two (2) Clerical Associate Level III who will: - Update and maintain the DSP tracking system by data entering all case referrals, demographic and new information submitted by clients and other sources into the DSP tracking system. Manage the workflow into DSP system by reviewing the records and having the case assigned to appropriate staff. - Maintain the appointment log and covers reception desk. Greet clients and update their record in the system as kept appointments. Answer telephone inquiries by clients and other HRA divisions concerning the verification of client's appointment. Provide information to HRA divisions and other governmental agencies on the status of referrals submitted. - Maintain file room by filing records as well as pulling cases for mail, appointments or other inquires. - Photocopy all SSA appeal packets for submission to the SSA office. Maintain cover letter and list of cases sent to SSA for verification of receipt to SSA. - Decontrol cases that are completed by DSP staff. - Access other systems such as WMS, NYCWAY, HRA Viewer and HASA Factors to verify client status, demographics, and eligibility for DSP services. Work Location: 109 E 16Th St., N.Y. Hours/Schedule: 9:00am-17:00pm (Flexible) Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.