Dual Rate Front Desk Agent Are you passionate about delivering exceptional guest service and creating memorable experiences? As a Dual Rate Front Desk Agent, you’ll be the first point of contact for our guests, ensuring they feel welcomed, informed, and valued. From seamless check-ins and check-outs to providing guests with accurate information about hotel services and amenities, your role will be key to our guests' satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: •Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible. •Providing information to guests about hotel policies, services and amenities. •Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). •Ensures a maximum level of service and satisfaction is achieved and maintained. •Selling rooms to “walk-in” customers. •Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival\departure, check-in, check-out, cancellation policy, credit card & payment requirements. •Entering/changing reservation information on the computer system. •Posting charges to guest accounts, processing payments from guests. •Making necessary corrections to guest accounts. •Informing housekeeping department about room status/availability. •Listening for and responding to guest complaints. •Cleaning the front desk area and maintaining public areas and lobbies. •Maintaining daily logs. •Operates Hotel switchboard and/or PBX. •Balancing shift work and cash drawers. •Ensures a maximum level of service and satisfaction is achieved and maintained. •Reasons what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Front Desk Manager well informed. •Recognize and create guest profiles to help maximize accuracy and guest recognition. Quick to collect, pick up and trace helpful information on the guest(s) to utilize during their stay and create WOW factor. SUPERVISORY RESPONSIBILITIES: Directly supervises Front Desk Agents. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training associates, planning, assigning, and directing work, addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School diploma or GED required. Prior guest relations experience preferred. 1 -2 Years Hotel Front Desk experience preferred. Previous hospitality experience in casino resort preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Benefits Include: + Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available) + Generous 401K plan - 100% Vested from the beginning! + Medical, Dental, Vision and Life Insurance available for Full-Time Employees + Paid Time Off, Sick Time and Holiday Pay + Tuition Reimbursement *for eligible employees* + Discounts available for Hotel, Restaurants, Spa Services, and more