ESSENTIAL FUNCTIONS:

Primary role of Server, Cashier/Host, or Busser performing role’s essential functions. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.  Completes all other duties as assigned.

 

SUPERVISOR FUNCTIONS:

Administers all aspects of preparation at outlet ensuring 100% internal/external guest satisfaction. Plans all daily and special events as directed.  Completes the required daily financial tools and reports.  Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.    Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.  Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards.  Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.  Communicates variances from established standards to Food Operations Manager.  Helps set performance expectations and provides operational support for the supervisory team and employees.  Enforces all appearance and uniform guidelines.  Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items.  Conducts periodic inspections of all assigned areas including line, preparation, pantry, clean-up and storage to and administers safety policies and procedures pertaining to the procedures. Adheres to regulatory, departmental and company policies in an ethical manner.  All other tasks as assigned.

 

REQUIREMENTS:

High School Diploma or equivalent required. Bachelor’s Degree preferred. Minimum of 2 years experience in a large volume food establishment including banquets, buffets or specialty outlets preferred.  Must possess exemplary customer service, written/verbal communication, interpersonal and managerial skills.  Knowledge of all phases of food administration, cost controls and administration is preferred. Computer skills (Micros, Excel, Word, Outlook, etc.) required. Must be able to work a flexible schedule to include nights, Holidays and weekends. Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements. 

 

JOB DEMANDS:

Must be able to lift up to 50 lbs and carry objects weighing up to 50 lbs and occasionally lift/move up to 100 lbs.  Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Position requires 10% standing, 15% sitting, 75% walking.  Requires some twisting and climbing. Requires frequent bending, stooping and reaching overhead, bending, pushing and kneeling.  Must be able to respond to touch, speech, taste, smell, aural, and visual cues.  Fast-paced environment involving constant internal and external contact.