Join our growing, Quality team today! We are actively seeking a Dual Sales Coordinator to serve our two properties in Lawrenceville, GA! 

Homewood Suites - 1775 North Brown Road, Lawrenceville, GA Hampton Inn - 6010 Sugarloaf Parkway, Lawrenceville, GA

Position Summary 

The Sales Coordinator is responsible for administrative support and client service coordination for the sales department and for development, solicitation, and maintenance of accounts as determined by the Director of Sales. 

Responsibilities 

Guest ServiceProjecting a professional image of the hotel (dress, appearance, hygiene, etc.)Has a friendly, personable style with guests. Anticipates customer needs before they ask.Responding promptly and following through on guest concerns in an effective and friendly mannerMaintaining professionalism with regard to written correspondence and telephone etiquette for self and sales departmentKnowledgeable of and performs wells on all company shopping and telemonitoring programsTechnical KnowledgeConducting direct selling activities in accordance with assigned sales activity and room night production goalsKnowledgeable of and practices effective telemarketingSkilled in making sales calls.  Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing.”Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.Knowledgeable of hotel facilities including guest room and function room size and occupancy limits.  Effectively communicating hotel products to guests.Knowledgeable of hotel meeting room capabilities, catering options, and audio/visual (for specific hotels).  Knowledgeable of local meeting facilities and refers guests when appropriate.Knowledgeable of reservation procedures, including group blocks, central reservations system, property management system, etc.  Ability to assist and backup front desk, including checking a guest in or out of the hotelKnowledgeable in billing and credit policies and proceduresProcessing incoming and outgoing mail and other correspondence, preparing sales kits and presentation foldersCompiling weekly and monthly reports as required by the Director of Sales \Sales OperationPreparing sales contracts and proposals, maintaining accurate sales files, preparing and distributing correspondence to clients within hotel staff, and maintaining trace systemCoordinating rooming lists with the front desk team membersKnowledgeable of and follow through on all policies including deposit requirements, cut-off dates, comp rooms, meal guarantees, public space policy, room rates, etc.Maintaining office supplies and inventorying collateral materialsConducting both scheduled and unscheduled site inspectionsPerforming telemarketing calls as assignedConducting effective sales calls in accordance with assigned direct solicitation goalsMonitoring and maintaining meeting room schedule of events Marketing/Business PlanningContributing to the achievement of department objectives as communicated by the Director of Sales/General ManagerCompiling all weekly and monthly reports accurately and timelyEffectively conducting market research, market segment tracking, and competition analysis as directed by the Director of Sales/General ManagerContributing to the creation and implementation of the 30-60-90 day action plans Community RelationsMaintaining communication with competitive hotels, Convention & Visitors Bureaus, and Chamber of Commerce as directed by the Direct of Sales.Participating in community activities, employee activities, and guest events as directed by the Director of Sales Human Resources ManagementTreating peers and supervisors with respect and maintaining a positive work environment.  Supporting and promoting teamwork and setting a positive exampleContinually supporting and promoting Quality Oil Company’s Core Ideology, history, culture, and growthParticipating in relevant orientation programs, service skills training, telemarketing courses, etc.  Taking responsibility for own training and career development.Attending and actively contributing in weekly sales meetings Inter-Departmental RelationsCoordinating and maintaining effective relations with other department in the hotel to promote excellent guest serviceIs aware of all departments’ roles and responsibilities.   Coordinating with other departments on joint tasks as they relate to sales, particularly the front office. 

Requirements

Prior sales and/or administrative experience is preferredPrior hospitality experience is a plusStrong initiative and work ethicStrong multitasking and organizational skillsPunctual , reliable, and regular attendanceStrong attention to detailCustomer-service orientedAbility to work in a fast-paced environmentExcellent communication skills – verbal and writtenExcellent interpersonal skillsExcellent time and project management skills