**Job Purpose or Objective(s):** The Operational Training Venue Support staff facilitates for all hospitality personnel to ensure that every team member has the skills to excel in their jobs and deliver exceptional guest experiences. You will report to the Training Manager. **Location** : Durant **Schedule** : Regular/Full-Time Monday-Friday, 8:00am-4:30pm Weekly earned wage access is an option for this position. **Primary Tasks:** 1. You will establish and administer training programs for managers and associates to ensure required level of competence for all operating procedures. 2. Teach all necessary precautions and hospitality, department specific applications, company standards, and those of regulatory agencies. 3. You will enforce compliance to departmental standards and specifications and ensure all company regulations are being observed. 4. Maintain databases, providing statistical reports on the effectiveness of training for associates during the orientation period and for career development. 5. You will determine needs, prepare course materials and facilitate presentation of materials. 6. Deliver, project and motivated trainees through training methodologies both in group and individual settings. 7. You will monitor MICS, TICS and SOPS; Conduct certification trainings 8. Coordinate with venue management team to resolve issues, while reporting concerns and achievements to the Operational Training Coordinator in a reasonable amount of time. 9. Perform other duties as may be assigned. **Requirements:** * Bachelor’s Degree in business, hospitality, or related field or 4 years directly related experience * Able to maintain a CNGC License * Demonstrated experience creating training plans * Experience providing training programs to groups of all sizes, including large groups * Two (2) years training experience * Hospitality operational experience Must be able to obtain an Oklahoma ABLE license and Gaming License. About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program **(Benefits provided by the Choctaw Nation are based on employment classification)** CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. \#LI-onsite Job Identification: 14194 Job Category: Food and Beverage Posting Date: 12/20/2024, 3:37 PM Job Schedule: Full time Job Shift: Day Shift On-Site/Remote: On-Site