We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Duty Manager, Station Training in our Ground Handling Department. The primary responsibility of the position is leading a team providing quality on-the-job training to our new team members, and continuous learning for our team members in the station. The successful candidate will have two years of airline experience, preferably encompassing all functions (ticketing, gate, ramp). This position will report to Department Manager, Team Member Services.

Essential Duties:

Manage the operational activities of the department in accordance with established policies and procedures

Manage a team with varied duties to include shift managers, supervisors, and agents

Coach and provide career development to the team

Correct non-compliant behavior and impose disciplinary action as required

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

Administrative duties to include daily/weekly/monthly reports

Job Qualifications and Competencies:

Proven track record for customer service and safety compliance

Two (2) years of airline experience, preferably all functions (ticketing, gate, ramp)

Outstanding organizational skills and ability to multi-task

Proven success as a Team Leader with ability to preplan manpower and equipment

Ability to work independently, set and meet own deadlines

Ability to work well with all levels of management and support staff

Familiarity with Microsoft Office Suite

Ability to defuse conflicts among team members

Preferred Qualifications:

Experienced instructor or public speaker

Extensive knowledge of QIK, Sabre

Bachelor’s degree in aviation, education, or another related field

Work Environment:

Standard office environment, use of telephones, computers, and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$58,000.00/Annual Salary - 66,000.00/Annual Salary (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

January 21, 2025Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.