Job title: Duty Manager

Location: Midleton Distillery Experience

Contract: Permanent

About Irish Distillers Pernod Ricard

Irish Distillers is Ireland’s leading supplier of spirits and wines and makers of some of the world’s most well-known and successful Irish whiskeys. Our brands are driving the global renaissance of Irish whiskey and are exported to over 130 markets across the globe. We are located across 5 locations in Ireland Cork, Dublin and Belfast. At the core of everything we do is a passion for our craft, a commitment to sustainability and an ambition to create drinks that can be enjoyed the world over.

Whiskey has been distilled at Midleton Distillery since 1825. As well as being known for its much-loved whiskey brands including Jameson, Powers, Redbreast, Method and Madness, Green Spot, and Midleton Very Rare, the distillery is also home to one of Ireland’s most impressive visitor centres – The Midleton Distillery Experience.

Jameson and the wider portfolio of whiskeys are amongst the world’s favourite, and the Visitor Centre exists to offer whiskey fans the opportunity to learn, taste and interact with these whiskeys at the distillery in which they are crafted.

About the role:

A vacancy currently exists for a Duty Manager (permanent contract). We are looking for an energetic individual to join the management team with specific responsibility for Midleton Distillery Experience operations. With so many people travelling to the distillery, the successful candidate will be very organised with exceptionally high standards. They will be a strong leader who can

coordinate and manage all areas of the day-to-day operations of the Midleton Distillery Experience.

If you’re a dynamic individual, with an ability to build relationships with colleagues across the business; with a solid understanding of marketing and how brands work; and a natural ability to lead and inspire a great team, we’d be delighted to hear from you.

Our visitors love our portfolio of whiskeys, and it’s our goal to ensure they leave the distillery having had a memorable experience; your ability to interact with both your team and our visitors in a confident professional manner will guarantee we achieve this goal.

The successful candidate will join a fantastic company an impeccable reputation built around employee satisfaction, a customer focus and quality brands.

What's involved?

Take responsibility for, and effectively manage, day-to-day operations the Midleton Brand Home. This must be achieved with active leadership support and presence on the floor.Assist the management team providing managerial cover in all areas of the business and assisting with the completion of projects.Influence support and empower the team leaders within each function to take ownership of their department, and to work collaboratively in pursuit of common goals.

Ensure every visitor engagement is executed with brand messaging at its core.Become familiar with all products and services offered within the Midleton Campus.Deal with complaints, if arising, in a professional and admirable manner taking the opportunity to convert disappointed visitors into new advocates for our businessBecome familiar with and challenge current procedures with a view towards continuous improvement. Provide support with the recruitment and training of staff.Ensure the Brand Home team is provided with continuous training. with the Brand Home training coordinator to identify training necessary to establish a high-performing team.Become familiar with, challenge, and drive efficiency with all contractors.Manage and control all aspects of the site housekeeping and ambience.Oversee the caretaker roll to ensure the entire campus site is presentable all year round both inside and out.

What are we looking for?

A third level qualification preferable in Business, Tourism and/or Hospitality or another related disciplineStrong attention to detail with high standards.Knowledge and experience of Irish whiskey production processes seen as an advantage.Good interpersonal and leadership skills with the ability to influence at different levels.High level of organisational and project management skills.Up-to-date IT skills and an appetite to embrace new technology.Fluency in English is required for this position. A working knowledge of key European languages desirable.Be a team player who is aware of team dynamics whilst possessing the ability to work autonomously.Strategic thinking and the ability to understand and align with a company vision.A strong communicator capable of commanding and holding the attention of groups in both classroom and social settings

Life at IDL

At Irish Distillers, we live and love whiskey. Our shared spirit is guided by our values. Because special things happen when Real, Remarkable and Responsible people come together. We’re proud to be part of the Irish Distillers and Pernod Ricard family, and the magic moments we create through our brands.

Our culture is a blend of curiosity and craic, where everyone can be the author of their own verse. Our enthusiasm for what we do is infectious. The spirit we share gives us purpose and makes life at Irish Distillers special. And what’s life without a little spirit?

What we offer

We understand our people are what binds us to become makers of the world’s most enjoyed whiskey. We treat our employees well and offer fantastic career and growth opportunities, in an environment that is fun, supportive and collaborative.

Our benefits and perks support our team across health & wellbeing, family, finance and time off. We believe that when you have smart, happy people working together, you can distil something truly special.

Visit our careers page and learn about life @ Irish Distillers: https://www.irishdistillers.ie/careers/

Like a well-blended whiskey, we believe that diverse perspectives make us better and we welcome people from all backgrounds, experiences, orientations, and differences to create together the spirit that makes us great.

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Job Posting End Date:

2024-10-21