Purpose of the Role:  This role is essential in maintaining the high standards of service and guest satisfaction expected in a luxury environment. The ideal candidate will bring strong leadership abilities, a passion for delivering exceptional guest experiences, and a hands-on approach to managing daily hotel operations. With a focus on guest relations, team development, and operational excellence, this position requires someone who thrives in a fast-paced, high-pressure setting, with the ability to seamlessly coordinate between departments.

Criteria for this role:
Post-matric hotel school accreditation At least 3 years’ experience in a 5-star hotel or similar environment Computer literacy with Opera Cloud knowledge Previous leadership role advantageous Excellent communication skills with high English proficiency Ability to plan and implement strategic initiatives Skilled in team training and development Motivated, enthusiastic, energetic, and charming personality Team player with a positive attitude Able to work shifts and under pressure Responsibilities include but are not limited to:
Manage and oversee daily operations Maintain operating and service standards Handle and resolve guest queries and complaints efficiently Manage guest comments Demonstrate strong leadership and motivational skills Trustworthy in handling hotel and guest financial transactions Respond to email requests professionally and effectively Possess knowledge of room categories and property layout Stay informed about property offerings Assist with guest account management Operate OPERA Property Management System Handle guest check-in/check-out procedures Operate switchboard and direct calls Manage restaurant bookings and hotel reservations Assist with daily Food and Beverage operations during meal periods Liaise effectively between departments Candidates residing in close proximity to the Southern Suburbs of Cape Town at the start of employment are invited to apply for this role