A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

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What will I be doing?

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As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nOccupy the hotel lobby and other public areas, particularly at busy times\nEngage Guests in conversation and provide general assistance\nManage, record, and resolve promptly all Guest complaints\nMeet and greet VIP Guests and major corporate clients upon arrival\nCoordinate the services and special facilities provided to long-stay Guests\nUnderstand all credit procedures and ensure they are applied\nStay current with all hotel products, services, policies and emergency procedures\nMonitor Guest satisfaction reports and implement actions to improve results\nHandle, record and follow through with management issues or emergencies that arise\nConduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.\n

What are we looking for?

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Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious supervisory experience in Front Office within the hotel/leisure/retail sector\nGood knowledge of Health and Safety and security procedures\nCalm, efficient and the ability to work well under pressure\nExcellent leadership skills and exceptional communication skills\nA passion for delivering exceptional levels of guest service\nPossess strong commercial acumen, with experience in increasing profitability in a tight market sector\nExperience in managing budgets, revenue proposals and forecasting results in a similar sized property\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious role as a senior supervisor or Duty Manager in a similar quality hotel\nA degree or diploma in Hotel Management or equivalent\nIn-depth knowledge of the hotel, leisure or service sector\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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