The Duty Manager-Overnight works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. This is an overnight position.

\n

What will I be doing?

\n

The Duty Manager-Overnight is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nOccupy the hotel lobby and other public areas, particularly at busy times\nEngage Guests in conversation and provide general assistance\nManage, record, and resolve promptly all Guest complaints\nMeet and greet VIP Guests and major corporate clients upon arrival\nCoordinate the services and special facilities provided to long-stay Guests\nUnderstand all credit procedures and ensure they are applied\nStay current with all hotel products, services, policies and emergency procedures\nMonitor Guest satisfaction reports and implement actions to improve results\nHandle, record and follow through with management issues or emergencies that arise\nConduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.\nAct on behalf of the Front Office Manager and General Manager when on shift\n

What are we looking for?

\n

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious supervisory experience in Front Office within the hotel/leisure/retail sector\nGood knowledge of Health and Safety and security procedures\nCalm, efficient, and the ability to work well under pressure\nExcellent leadership skills and exceptional communication skills\nA passion for delivering exceptional levels of guest service\nPossess strong commercial acumen, with experience in increasing profitability in a tight market sector\nExperience in managing budgets, revenue proposals, and forecasting results in a similar sized property\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious role as a senior supervisor or Duty Manager in a similar quality hotel\nPrevious leadership experience in a unionized environment\nA degree or diploma in Hotel Management or equivalent field\nAn in-depth knowledge of the hotel, leisure, or service sector\n\n

\n

What will it be like to work at Hilton?

\n

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n

 

\n

Hospitality - We're passionate about delivering exceptional guest experiences.

\n

Integrity - We do the right thing, all the time.

\n

Leadership - We're leaders in our industry and in our communities.

\n

Teamwork - We're team players in everything we do.

\n

Ownership - We're the owners of our actions and decisions.

\n

Now - We operate with a sense of urgency and discipline

\n

\n

In addition, we look for the demonstration of the following key attributes in our Team Members:

\n

\n\nLiving the Values\nQuality\nProductivity\nDependability\nCustomer Focus\nTeamwork\nAdaptability\n\n

 

\n

What benefits will I receive?

\n

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

\n

 

\n

ACCESSIBILITY

\n

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.

\n

 

\n

 

\n

 

\n

 

\n

 

\n

 

\n

 

\n

 

\n

 

\n