**Job Description:** At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: + **Curiosity** : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. + **Collaboration** : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. + **Commitment** : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. **Job Title:** ECommerce Fulfillment Manager **A little bit about our team:** Homemade Merchandise is a music and entertainment merchandising company based in Los Angeles, California. We partner directly with some of the world’s best musicians, comedians, podcasts and brands for whom we operate e-commerce websites and organize touring merchandise on behalf. **Your role:** The E-commerce Fulfillment Manager will oversee all aspects of our direct-to-consumer fulfillment warehouse, managing a team of approximately 8 individuals. This role is crucial for ensuring efficient order processing, inventory control, and timely shipping in line with our service level agreements (SLAs). The ideal candidate will have a strong background in e-commerce logistics, leadership skills, and a passion for optimizing processes. **Here you’ll get to:** + Supervise, train, and motivate a team of pickers and packers to achieve daily operational goals + Foster a positive work environment that encourages teamwork, productivity, and high morale + Oversee the entire order fulfillment process from picking to packing and shipping, ensuring accuracy and efficiency + Implement and monitor processes to minimize errors and improve order accuracy + Maintain optimal inventory levels and oversee stock management, including receiving, storing, and tracking products + Conduct regular inventory audits and work to resolve discrepancies + Manage relationships with mail carriers (USPS, UPS, DHL) to ensure timely delivery of shipments and adherence to shipping SLAs + Monitor shipping performance and address any issues or delays with carriers + Analyze fulfillment processes to identify areas for improvement and implement best practices + Utilize data to drive decision-making and enhance operational efficiency + Prepare and present regular reports on fulfillment performance, including key metrics related to order processing, shipping times, and inventory accuracy **About you:** + Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (preferred but not required) + 3+ years of experience in e-commerce fulfillment, warehousing, or logistics management + Proven leadership experience with a track record of managing and developing teams + Strong understanding of inventory management and shipping logistics + Excellent organizational and time management skills + Proficient in using warehouse management systems (WMS) and other relevant software + Strong analytical and problem-solving abilities **We’d love it if you also had:** + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workplace **About us:** As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are **Warner Music Group: Independent Minds. Major Sound.** **Love this job and want to apply?** Click the “Apply” link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter. Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. \#LI-Onsite Effective October 1st, 2023, this position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships. **WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.** **Copyright © 2025 Warner Music Inc.** Links to relevant documents: 2025 Benefits At A Glance final.pdf (https://docs.google.com/document/d/19XZ\_Wjf-mqucat4-0xParQ03h5FUMZ59eU\_1v87EM30/edit?tab=t.0) EVerify Participation Poster.pdf Right To Work .pdf (https://drive.google.com/file/d/12fEWwEKZJq8LVxShoBKFAx6oGt9UQhQH/view?usp=sharing)