Join a team recognized for leadership, innovation and diversity

Role Overview:

An eCommerce Support team member that handles both internal and external requests related to eCommerce/Portal operations.

This role involves providing timely and effective support to ensure smooth eCommerce/Portal activities.

Key Responsibilities:

Customer Inquiries:

Respond to and resolve eCommerce/Portal-related inquiries and issues from customers via email, phone, or chat.
Assist customers with order processing, payment issues, and account management.
Provide information on products, services, and promotions.

Internal Support:

Address internal requests from various departments (e.g., marketing, sales, logistics) related to eCommerce/Portal operations.
Support the eCommerce/Portal team with administrative tasks and data management.
Issue Tracking and Resolution:
Log and track all support requests in the ticketing system.
Work with IT and development teams to resolve technical issues.
Escalate complex issues to the appropriate teams and follow up until resolution.
Data Analysis and Reporting;
Capturing feedback and share it with the Project teams;
Analyze support request trends and identify areas for improvement.
Generate regular reports on support activities, including response times, resolution rates, and customer satisfaction.

Process Improvement:

Contribute to the development and improvement of support processes and workflows.
Provide feedback to improve the eCommerce platform/Portal and user experience.
Training and Documentation:
Create and maintain support documentation, FAQs, and user guides.
Train new team members on support procedures and best practices.

Skills and Qualifications:

Experience in eCommerce operations and customer support.
Strong communication and interpersonal skills.
Proficiency in using support ticketing systems (SAP, SFDC, Hybris)
Ability to multitask and manage time effectively.
Analytical skills and attention to detail.

We Offer:

Competitive\n Salary regularly increased based on your performance
Enjoy\n 25 vacation days per year, plus extra days off for life's special events
We\n provide meal vouchers
Flexible\n benefits basket with monthly budget allocated (top up medical insurance,\n life insurance, pension, vacation/ cultural/ fuel vouchers)
Medical\n Insurance Plan paid by the company
Christmas\n and Easter bonuses 
Recognition\n & referral bonus programs
Comprehensive\n induction, ongoing training and development to set you up for success
In-house\n and external learning platforms (Udemy) to continue to expand your\n skills 
Work\n experience opportunities to help you grow your career with us
Global\n employee networks to help you connect and grow
Employee\n Assistance Program - Free and confidential service to help with any\n difficulties regarding work, life and personal or family matters
In\n case of unfortunate events, we support you by offering you free days and\n financial support (handled on a case by case basis) or Family financial\n aids
Access\n Integrity line - Any workplace issues or violations that need to be raised\n in good faith, can be communicated in a safe, private and confidential\n environment
Your\n family is growing while working at Honeywell? We congratulate you by\n offering special bonuses
Frequent\n Employee Engagement activities fostering an inclusive and diverse work\n environment 
3\n + 2 hybrid work arrangement to support your work-life balance
Flexible\n working hours
Fresh\n fruit days in the office

If this is your dream role, then we'd love to\nhear from you.

We are an equal opportunity employer and value diversity at our company. We do\nnot discriminate based on race, religion, color, national origin, gender,\nsexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable\naccommodation to participate in the job application or interview process, to\nperform crucial job functions, and to receive other benefits and privileges of\nemployment. Please contact us to request accommodation.

#Li-Hybrid

Additional InformationJOB ID: HRD257195Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaExemptGlobal (ALL)