Description Position at Vision Group

See if you are our next:

E-LEARNING & DEVELOPMENT TRAINING ADVISOR

Working at Vision Group's head office is working for the North American leader in vision correction.  It means being able to concretely contribute to the development of the company and support more than 12 brands and more than 70 clinics across Canada and the United States.

We are seeking a dynamic and results-driven eLearning & Development Training Advisor to join our team. Reporting the Call Center Director, this role will involve designing, delivering, and optimizing training programs to ensure that call center agents possess the skills and knowledge to provide exceptional customer service, achieve performance goals, comply with company policies.  Our omnichannel call center is staffed by 30 multi-skilled agents.

Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits You have a permanent, full-time position (40 hours).You get 3 weeks of paid vacation, 4 personal days for unforeseen events, and 1 additional day during the Holiday season.You benefit from a comprehensive group insurance plan, including telemedicine and an employee assistance program.You have access to a group RRSP with employer contributions.You can get a free refractive surgery for yourself plus a friends and family discount.You become part of one of Canada’s Best Managed Companies.Your Tasks at a Glance Develop and deliver comprehensive training programs for call center agents, covering onboarding, product knowledge, customer service, communication, and sales.Design engaging, user-friendly eLearning modules that cater to various learning styles, ensuring content is up-to-date and accessible.Evaluate training needs, identify skill gaps, track learner progress, and provide constructive feedback and coaching to ensure continuous development.Lead virtual and in-person sessions, monitor post-training performance, and offer ongoing coaching to drive sustained improvement.Work closely with team managers to address performance gaps and maintain accurate training records, ensuring compliance with LMS requirements.Promote self-service resources and encourage a culture of continuous learning while staying current with industry trends.Assist in recruiting new cohort members to ensure the right talent is selected for training.Ability to captivate and motivate learners using various teaching methods and techniques.Strong organizational abilities to manage multiple projects and maintain accurate training records.Flexible, proactive, and positive in a fast-paced, dynamic environment.Ability to evaluate training effectiveness and identify areas for improvement.Self-motivated, detail-oriented, and capable of working independently, especially in a remote setting.Strong problem-solving abilities, particularly in virtual or remote training environments.A Clear View of Your AssetsMinimum of 3 years of experience in training, instructional design, or eLearning development, with at least 2 years in a call center or customer service environment.Degree in Instructional Design, Education, Instructional Technology, or a related field.Proficiency in Learning Management Systems (LMS) and eLearning authoring tools (e.g., Articulate, Talent LMS, Adobe Captivate).You have excellent communication, presentation, and coaching skills. Ability to adapt communication style to diverse learning needs.Proficiency in call center software, MS Office, and LMS platformsYou are fluent in French and can also communicate in English, enabling you to interact with unilingual English-speaking colleagues outside Quebec.

From our point of view  

If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.