Essential Duties and Responsibilities:

- Responsible for assigning day-to-day work items.

- Monitor employee performance for compliance with established protocol (SLA).

- Work closely with other functional departments to ensure all work is completed timely and accurately.

- Effectively lead, coach, train, and counsel direct reports.

- Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner.

- Produce weekly/monthly reports to be presented to staff.

- Responsible for assigning day to day work items.- Monitor employee performance for compliance to established protocol (SLA).- Work closely with Quality Assurance (QA) and Documentation Management areas to ensure all providers are timely and accurately.- Effectively lead, coach, train, and counsel direct reports.- Research and respond to any escalated provider inquiries and requests in a timely, professional and informative manner.- Produce weekly/monthly reports to be presented to staff.
Education and Experience Requirements:
- Associates degree required; equivalent experience may be considered in lieu of degree- E-rate general experience is required and E-rate invoicing experience is recommended- Proficient in the use of Microsoft Office products- Excellent organizational, analytical, written, and verbal communication skills- Ability to perform comfortably in a fast-paced, deadline-oriented work environment- Ability to work as a team member, as well as independently with minimal supervision- Ability to conduct and manage project reviews and communicate process improvement recommendations Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.