Job Description:

This position will support the Business Development and Client Services Manager in all account management and client services related functions as requested. Duties include supporting current and new client companies in all account management and business development functions. The position effectively communicates with all EAP staff in support of client and program needs and expectations; supports creation, revision and execution of annual account management plan. Provides general ad hoc support to Manager as directed; willingness to assist in any necessary duties to help meet department objectives.

Position Details:

This role will work Monday-Friday, during regular business hours. This is a remote position.

Essential Functions

Ability to develop and maintain excellent relationships with current and new clients and the broker communityContract renewal, client onboarding, onsite and virtual promotion of program, client billing, relationship management with key stakeholders.  New business generation, communication with team members, supporting creation, revision, and execution of annual account management plan, RFPs, complaint response, and proactive program innovations.Maintaining internal business development related reports, creation/maintenance of all marketing and promotional related materials and platformsData tracking, utilization reporting, data analysis, data patterns and forecastingGeneral ad hoc support to manager as directed, willingness to assist in any necessary duties to help meet department objectives

Skills

Account ManagementBusiness DevelopmentClient Relationship ManagementAnalytical Problem SolvingOral and Written CommunicationClient-facing PresentationRFP and Sales ProcessData Analysis and ReportingMarketing Content and PromotionInterpersonal Communication

Qualifications

Experience in marketing, promotion, account management, or related field Project/process management experience.  Proficiency in Microsoft Office. Strong computer skills and written and verbal communication skills.Willingness to travel in support of accounts; have own car and car insurance

Preferred Qualifications

Bachelor’s degreeEAP experienceExperience within a healthcare settingExperience with website design and maintenanceExperience using CRM and generating reports

Physical Requirements:

Physical Requirements

 Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Employee Service Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$24.29 - $38.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.