Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively engage in problem-solving, and take ownership of your work every day. Acentra Health offers unparalleled opportunities. You have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra seeks an Employee Assistance Program (EAP) Onsite Clinician to join our growing team.

Job Summary:

This is an on-site role. The licensed clinician will be required to travel to Champlain, Burke, Massena and Ogdensburg, NY on a regular basis (Mileage reimbursement) one day of remote work. As an on-site licensed clinician, you will provide a full range of Employee Assistance Program (EAP) services for employees, managers, and the employer organization for a large government agency. 

Job Responsibilities: 

Consistently provide exceptional and proactive services as a licensed clinician, ensuring smooth integration with Acentra Health operations and accounts.  Provide direct counseling, critical incident response services, training or psychoeducational presentations, and outreach services that create awareness of EAP services.  Make referrals to treatment services where appropriate, ensuring a satisfactory client experience transitioning from EAP services to treatment services.  Refer to community resources to support clients’ well-being and mental health.  Comply with all Clinical and Professional protocols, processes, and Acentra Health policies.  Understand the scope of EAP services and, as needed, communicate that scope to external parties, including clients, managers, and other support staff.  Consult with Acentra Health supervisors concerning clinical case staffing and high-risk cases.  Maintain and manage a caseload of direct service counseling clients, maintaining case records in accordance with Acentra Health policies and practices.  Create and manage productive and positive working relationships with local points of contact.  Display excellent teamwork, communication, and collaboration with the account manager and other Acentra Health staff.  Work in collaboration with other internal and external stakeholders, always displaying professionalism.  Using a consultative approach, establish effective relationships with our clients and proactively collaborate on opportunities for product enhancement and optimization services to meet the client’s specific needs.  Exhibit excellent interpersonal and problem-solving skills to retain and service our clients and the organization.  Maintains the security of areas, materials, and private information. This includes physical and virtual storage and filing.  Maintain a professional demeanor with customers and co-workers to represent Acentra Health’s values and standards.  Perform daily duties and undertake and complete related projects in the area of expertise with minimal supervision.  Additional related projects/tasks/duties as assigned by the position’s manager.