ECM GOVERNANCE PROGRAM MANAGER WHAT IS THE OPPORTUNITY? Under direction of the Enterprise Change Management (ECM) Lead/Manager, this position supports the second Line of Defense ECM function and assists with the managing the ECM portfolio Governance. What you will do Maintain the ECM Framework, Policy, Standards, and second line of defense Procedures annual review and refresh process. Manage ECM Policy and Standards exceptions requests. Provide guidance to colleagues on the application of the ECM Framework, Policy, Standards, and Procedures, including but not limited to providing training, communication, and intranet resources. Maintain training and communication around ECM Framework, Policy, and Standards through the bank’s required learning system; and 2LOD procedures to raise awareness and educate impacted colleagues on requirements. Conduct insightful and ad-hoc analyses to investigate ongoing or one-time issues regarding the ECM Program and related governance documents. Assist with identifying 2LOD Change Management related issues and developing and tracking corrective action plans. Maintain the 2LOD Change Management Microsite and keep content up to date. Provide support for the risk and control self-assessment and internal control testing process. Provide support in the execution of 2LOD oversight activities (e.g., review and challenge risks and mitigation plans) , Independent Testing and Risk reporting production Must-Have* Bachelor's Degree or equivalent Minimum 5 years of risk or governance experience. Minimum 5 years of banking or financial industry experience. Minimum 5 years of project or program management experience. Skills and Knowledge Bachelor degree or equivalent relevant experience highly preferred. Strong computer skills with knowledge in basic software programs like Microsoft Word, Excel, and PowerPoint. Must have functional knowledge of SharePoint. Understanding of banking industry and the client expectations that constitute premier client service. Possess superior organizational, verbal, and written communication and presentation skills. Must be able to convey complex concepts in a clear and concise manner. Strong interpersonal/teamwork skills with the ability to effectively communicate and interact professionally with all levels of individuals including executive management, both internally to CNB and externally to the community and public. Possess the ability to work on several projects simultaneously and meet deadlines. Ability to work with a cross-functional stakeholder group. Ability to effectively communicate with stakeholders, project members, and partners. Extremely organized with strong time-management skills. Detail oriented, analytical, and inquisitive. Experience in design and learning development materials Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. #CA-MA1 #LI-MA1