Are you passionate about books and eager to dive into the dynamic world of e-commerce?

 

We are looking for a dedicated and enthusiastic E-Commerce Assistant to join our Digital Planning team, which plays a crucial part in our wider Brand division here at Penguin. As a key player in managing our iconic Penguin Shop, you'll support our E-Commerce Manager and collaborate with the wider team to ensure the seamless operation of our online store.

 

If you're ready to contribute to the daily activities that keep our beloved shop running smoothly and help readers discover their next favourite book, we want to hear from you.

 

Please note this is a part-time 9-month fixed-term contract, working 2-days p/week.

 

Key responsibilities:

 

Manage customer communication over email, replying to enquiries and solving problems, ensuring every interaction leaves a positive impression.

Assist with customer orders, including processing replacements and returns, making sure our customers are always satisfied.

Liaise with our fulfilment partner on dispatch and delivery of orders, ensuring a timely and efficient service.

Coordinate changes to products and inventory in Shopify and our fulfilment portal, keeping our online store fresh and up-to-date.

Process invoices with precision and attention to detail, maintaining smooth financial operations.

When required, support the E-Commerce Manager with reporting and strategic projects related to the online store, contributing to the growth and success of Penguin Shop.

 

What you will bring:

 

Essential criteria:

 

Bring your customer service experience to the table, providing exceptional support and creating positive experiences for our customers.

Demonstrate excellent attention to detail, ensuring accuracy and quality in every task you undertake.

Communicate effectively, both within the team and with our customers, to ensure clear and efficient information exchange.

Stay organised and able to prioritise, track, and deliver multiple tasks, ensuring everything runs smoothly and on schedule.

 

Preferred criteria:

 

Be a creative thinker who is unafraid to tackle challenges or new tasks, always looking for innovative solutions and improvements.

Work independently with confidence, taking initiative and managing your responsibilities with minimal supervision.

 

Application instructions

 

Please apply with your CV and cover letter outlining why you are the right candidate for the role by 11:59pm on Sunday 19th January.

 

Please ensure you include a cover letter, as it is a crucial part of our assessment process. The cover letter offers an opportunity to show how your experience and interests align with the role requirements. Typically, we expect the cover letter to be no more than one or two pages in length.

Please note we are looking for someone to join the team as soon as possible, but we are also happy to accommodate a reasonable notice period for the right candidate.

We anticipate a two-stage interview process which will include a virtual first-stage interview and in-person second stage interview. We are happy to discuss this further with you throughout the recruitment process.

 

Salary: £27,500 plus benefits.

 

 

What you can expect from us

 

Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

 

Our benefits include:

 

Financial – discounted shopping, season ticket loan, rental deposit loan

Wellbeing – healthcare cash plan, employee assistance, gym loan

Lifestyle – taste card, tech scheme, free and discounted books

 

For our full benefits list please visit: https://www.penguinrandomhousecareers.co.uk/what-we-offer/

 

 Hybrid working

 

While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect two days a week in our office in London. We are happy to discuss this hybrid working arrangement with you throughout your recruitment process.

 

About Penguin

 

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

 

The recruitment process

 

You can read about our recruitment process at https://www.penguinrandomhousecareers.co.uk/how-we-hire/

 

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. The essential criteria for this role are listed as part of the ‘What you will bring’ section. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

 

We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk. Remember, you only need to share what you are comfortable to for us to support your request.

 

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

 

 

Company: Penguin Books Limited 

Country: United Kingdom 

State/Region: London 

City: London 

Postal Code: SW11 7BW 

Job ID: 276631