The Team:
The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs.
The Opportunity:
As the eCommerce Client Relations Intern, you will support the Hermes.com team with operational, customer service, and training responsibilities. You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions.
About the Role:
Extract KPIs and statistics to support team Managers and Specialists with reporting analysis Perform internal quality assurance checks and competitive analysis with other luxury contact centers to assist with identifying opportunities and share feedback with direct Manager Aid various teams in support of new and ongoing initiatives such as sample requests Answer phone, email and live chat inquiries Learn to implement product knowledge, while conveying the Hermès style, values, and vision Assist with following-up and resolving client issues and inquiries in a timely manner Place online orders and follow-up on pending orders Assist with resolving delivery issues related to e-Commerce orders Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices Execute all other duties assigned by Manager
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision Making Responsibility:
NO
About You:
Previous Operations and/or Customer Service experience helpful Excellent written and verbal skills; polite and professional phone manner Proven ability to multitask High level of attention to detail Solid knowledge of Microsoft Office & PowerPointWe are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website. Link here .
Our Commitment:
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.