The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs. 

 

The Opportunity:

As the eCommerce Client Relations Intern, you will support the Hermes.com team with operational, customer service, and training responsibilities. You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions.

 

The Internship Program:

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program, Generation H!

As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five month period. This internship is scheduled for January 13th – June 28th, 2025 and may be Full-Time or Part-Time to accommodate your academic schedule. 

All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.

 

About the Role: 

Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking Extract KPIs and statistics to support team Managers and Specialists with reporting analysis Support with delivery of important information through communications across various platforms Compile documentation for FedEx claim emails to correct inventory Support the Client Relations team with the processing of refunds and exchanges Follow up on tickets requiring action for pending returns, after sales issues, etc. Assist with Hermes.com customer service needs including thorough research for escalation resolution in addition to weekly analysis of client interaction trends Perform internal quality assurance checks and competitive analysis with other luxury contact centers to identify training opportunities and share feedback with direct Manager Aid Training team in scheduling educational events and crafting additional learning materials as needed Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices Execute all other duties assigned by Manager

 

Supervisory Responsibility: 

NO

 

Budget Responsibility: 

NO 

 

Decision Making Responsibility: 

NO

 

About You:

Previous Operations and/or Customer Service experience helpful Excellent written and verbal skills; polite and professional phone manner Proven ability to multitask  High level of attention to detail Solid knowledge of Microsoft Office & PowerPoint

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

 

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.