The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services and client phone, email and Live Chat inquiries. Our team oversees internal training strategies and initiatives to deliver a best-in-class client experience and to champion the development of our team members.

 

The Internship Program:

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program, Generation H!

As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five month period. This internship is scheduled for January 13th – June 28th, 2025 and may be Full-Time or Part-Time to accommodate your academic schedule. 

All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.

 

The Opportunity:

As an eCommerce Client Relations Training & Development Intern, you will support the Senior Manager and Specialist with the creation and implementation of eCommerce and Client Relations learning and employee engagement initiatives. 

 

Role and Responsibilities

Functional Responsibility

Assist with developing and delivering creative internal client communications including training and engagement event invitations and announcements, updated learning content and collateral, evolving best practices of existing policies and procedures, and more based on the direction and instruction of team leader. Aid in all aspects of preparation, set-up, and execution of teamwide events of varying scale and scope. Reinforce public speaking skills with opportunities to design and co-facilitate training presentations. Assist with reporting needs including event attendance, employee feedback collection and analysis, and year-to-date quantitative progress updates on annual strategy execution. Execute essential administrative duties including internal platform calendar maintenance and researching placing food, beverage, and supply orders for both specialized events and ongoing team moments. Partner with the team to deliver training and teambuilding schedule proposals to maximize team attendance, while maintaining appropriate coverage for incoming client communications. Liaise and collaborate with a wide range of departments within the global and local Hermès network.  Perform regular internal quality assurance checks and competitive analysis with other luxury contact centers to identify training opportunities and share feedback with Senior Manager and Specialist. Partner to construct quizzes following training moments to reinforce knowledge and ensure retention of information. Execute all other duties and special projects assigned by team.

Supervisory Responsibility

No

Budget Responsibility

No

Decision Making Responsibility 

No

 

About You:

Previous retail, customer service, hospitality, or training experience helpful Proficiency in Excel, PowerPoint, and Canva Comfortable working independently and as an active team- player Self-starter, with a solution-oriented mindset and high level of attention to detail  Willing to take on new opportunities and challenges with positivity, energy, and enthusiasm Strong presentation and interpersonal skills, in addition to excellent verbal and written communication skills A passion for people and desire to learn and gain subject-matter expertise Exceptional project management skills, with agility to work on multiple priorities simultaneously

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

 

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values ​​passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website. Link  here  .