As part of the Ring.com Ecommerce Team, the Content Author will be a key player in owning all content updates to the website for the US. This consists of product launches, sitewide campaigns, URL updates and updates to product positioning. This role will be a key tactical executor, partnering cross-functionally with Engineering, QA, Design, International and Product Strategy teams. This role will own the product catalog in our CMS (content management system) and the connectivity of our product information feed to other ecommerce tools. This role will run the weekly deployments of all updates for the US, and partner closely with international authors to make sure updates are correct. This role is the gatekeeper of our site and required to be detail oriented in catching mistakes, missing information and/or broken systems before content goes live. This role will report to the Site Merchandising Manager.

Key job responsibilities
* Own creation and execution of all content authoring for the website
* Create product detail pages with components, images and copy for new product launches
* Own the execution of our content releases on a weekly basis
* Continually partner with international teams to work in tandem on site updates
* Work closely with ecommerce team to optimize the content and consumer journey.
* Keep process documents updated
* Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team
* Troubleshoot technical issues with the support of the QA and engineering teams
* Work off hours (PST) on occasion for product launches



About the team
Our company mission at Ring is to keep people close to what's important. In order to do that the Ecommerce team owns our DTC website which provides products to purchase and information important to users to be educated to make a confident purchase decision. By adhering to a set vision, this person’s work will directly impact the customer experience and functionality of the website.