We are hiring an eCommerce Platform Specialist for a permanent, onsite role with our team in Glen Mills, PA.

About the Role

Axalta is looking for an experienced eCommerce Platform Specialist to deliver best-in-class customer experience, continued market share growth and seamless access to our online applications.

We are looking for team members who embody our values, are not afraid to challenge existing processes, possess a growth mindset, and are accountable for improving the customer experience. We are always looking for ways to improve our products and ourselves. If this is you, we would love to talk.

ResponsibilitiesResponsible for onboarding customer accounts as well as improving the onboarding process.Engage regional sales teams and distributors to foster platform adoption and knowledge share.Gather and document customer feedback throughout their journey maintaining an open mind on ways to continually improve our service and tools.As a customer facing Team Member, you play a key role in maintaining error free orders, maintaining product lists, and resolving issues.Partner with various, cross-functional teams like Customer Service, Sales Operations, Marketing and more on critical enhancements.Generate and deliver basic reports and analyses.As a team we are eCommerce subject matter experts, cross-training and sharing best practices internally and externally.RequirementsMinimum of 4 years B2B or B2C online support or sales experience.Possess an uncanny ability to build confidence, establish strong relationships and gather customer feedback.High technical aptitude and ability to learn software and systems quickly.Excellent analytical skills and experience driving system performance improvements.

Preferred Qualifications:

Bachelor’s degree (preferably in Business or Marketing)Proficient experience in Excel, Tableau and/or other BI tools recommended.Prior experience with SAP and Salesforce as an advantageExcellent interpersonal and communication skillsProper professional business communication etiquette

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

 

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

2 - Professionals (EEO-1 Job Categories-United States of America)