JOB DESCRIPTION   Job Title: eCom Programme Manager Grade: D1 Job Family: Marketing Reports To: Global eCom Director Line of Business:  English Language Learning  Location: Madrid (preferred) or London

 

 

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Position Description:

 

Purpose

This is a newly created role that will lead the development and delivery of ELL’s flagship eCommerce programmes.  You will report into the Global eCommerce Director and work closely with colleagues spanning marketing, technology, product, customer services and sales.  You’ll be an experienced project manager who has already led the successful implementation of eCommerce programmes and been the linchpin of cross-functional teams.

Key Accountabilities:

Programme Management

You’ll lead the end-to-end planning and execution of e-commerce projects, co-ordinating teams across sales, marketing, product and customer services, ensuring timely delivery of workstreams within budget:

Leading the project management aspects of assigned eCommerce-related programmes, many of which will have a high profile within the wider Pearson organization. Pro-active Risk and Issues Management: owning and maintaining a risk register assigning owners and ensuring sufficient visibility of risks to the business Oversee the launch of new features, campaigns, and updates, coordinating across marketing, product, tech, and supply chain teams. Documentation of key project artefacts (e.g. PIDs, charters, specs/PDs, logs/registers, etc.)  Developing, maintaining and publishing project KPIs that track project quality, delivery and predictability Manage relationships with external vendors and partners, such as payment gateways, logistics providers, and platform developers, ensuring high-quality service and alignment with project goals Act as the main point of contact for internal stakeholders, facilitating communication, addressing needs, and ensuring that all teams are aligned with the e-commerce strategy Manage and track project budget

Steering Committee 

You will oversee effective Steering Committee management to ensure project success and alignment at all levels:

Design and Implement Governance Structures: Establish optimal governance and coordination frameworks to drive efficient project delivery. Create and Circulate Key Reporting: Develop regular dashboards and reports for management, providing clear insights into project progress. Steering Committee Setup: Ensure that appropriate steering committees are in place for key projects, tailored to meet project requirements. Stakeholder Onboarding: Brief new steering committee members and senior stakeholders, ensuring they are well-informed and aligned. Material Preparation and Messaging: Prepare materials for steering committee meetings, working closely with workstream leads to confirm and communicate key messages effectively.

Business case development

You’ll lead development of business cases related to new projects

Craft strategic narrative for new projects, including objectives and rationale Develop financial business case in partnership with Finance, including clear cost / benefit analysis

Candidate Profile

Competencies & experience required

Functional

An expert, qualified Project Manager (e.g. PMI/PMP/PRINCE2 Practitioner, PRINCE2 Agile Practitioner) qualified, with significant, proven experience of successful project delivery (eCommerce preferred, tech / digital essential). Expert in project management software and tools; Smartsheets, MS-Excel, MS-Project, etc. Knowledgeable (or qualified) in the management of Agile, lean, techniques and methods Considerable experience in project management of £multi-million development projects with teams working in distributed world-wide locations Excellent communication skills; able to synthesise and simplify information from multiple sources Outstanding organisational skills with the ability to prioritise attention effectively across a diverse set of activities Financial literacy:  able to manage CAPEX and OPEX budgets, and develop financial business cases

 

Leadership

Collaboration and ability to work well across different cultures, functions and levels of seniority Ability to influence; able to use both logic and emotion to win over wide ranges of audiences  Managing ambiguity:  ability to work confidently and effectively in complex, changing and ambiguous situations. Comfortable working in a complex, global, matrix stakeholder environment, working across time-zones and different organisational units Curious and proactive:  you’ll participate actively in key workstreams, highlighting issues and proposing ideas

 

 

 

Diversity, Equity & Inclusion 

We’re committed to equity and opportunity, so that all learners can realise the life they imagine and see themselves in our services and products. We believe learning is a powerful force for change and that diversity, equity and inclusion are fundamental to who we are. We’re committed to addressing all forms of systematic racism, discrimination and inequality in everything we do. We also believe in giving everyone in the company the chance to help shape a more inclusive culture, in which everyone feels a sense of belonging and in which everyone acts with integrity day-in, day-out. To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.  We are a Stonewall Gold and Top 20 LGBT+ inclusive employer, Investors in People Gold, Race Charter signatory, Disability Confident employer and Working Mums Top Employer.