Position Summary

We are seeking a highly skilled EHR Application specialist with in-depth experience in E-Clinical Works to join us as Revenue Cycle (RCM) Applications Specialist. The ideal candidate should have a strong understanding of eClinicalWorks (eCW) and be an expert in eCW billing functionalities. The position is actively engaged in end user interaction, workflow analysis, design, build, training, on-site support, adoption measurement and assistance to implement the eClinicalWorks EHR and practice management solution. The ideal candidate is professional and organized with excellent interpersonal skills and the ability to transform complex information into simple formats. This is a wonderful opportunity for someone who is detail-oriented, organized, and can work independently.

Essential Job Functions

The primary function of this position is to provide service and support to the Revenue Cycle (RCM), Billing, and Front End Operations team users by identifying, troubleshooting, and providing support for integrated EMR-PM/ RCM solutions. Collaborate with the Clinical Applications and RCM team members to ensure proper system build and billing set up. Responsible for content build in the EMR to ensure good RCM workflows. Responsible for setting up the billing system and training end-users on using eClinicalWorks software based on their workflows using best practices for billing. Establish and maintain a working relationship with provider offices and make workflow recommendations to improve back-office operations. Train end-users remotely and in person on how to use the software to conduct RCM processes. Understand month-end reporting and processes and proactively evaluate the organizational financial health periodically to analyze reimbursement trends and patterns of denials to formulate a strategic plan to rectify and improve organizational financial performance. Maintenance of Charge Masters and Payers Fee Schedules in conjunction with the Revenue Cycle Manager and Clinical Applications Team. Build and maintain work queues and workflow rules. Respond to eCW billing questions from RCM and end-users. Troubleshoot any and all issues related to eCW Billing modules. Identify, analyze and troubleshoot EMR clinical system issues such as system down, slowness, and mapping issues. Provides configuration when setting up new providers and requesting licenses. Assist in developing training materials, polices, and procedures for the healthcare information system (EHR) for all levels of the organization. Will assist in project tasks for implementations. Work tickets within the service manager and document actions taken to resolve and address the issues. Provide education and support for new feature deployments and major onboardings. Collaborates with Data Analysts and QI staff in quality assurance activities, documentation of work flows and adherence to data governance.  Monitor data integrity in healthcare information systems (EPM/EHR) Research and collect errors through troubleshooting and testing. POSITION SUMMARY: CORE JOB RESPONSIBILITIES: SCCHC All Rights Reserved 06/2018 Attend training-related conferences, webinars, and workshops