FTE-P/T 48 hours biweekly
Shift-Days

Job Overview:

This position is responsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of the patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest Services Concierge assist patients and guests with information/coordination of services, daily in-house and errand running and store purchases. Guest Services Concierge offers both complimentary and nominal fee services, assisting patients and guest to have the best hospital experience possible. The Guest Services Concierge also helps with connecting patients and guests to additional TriHealth resources across the continuum of care. The Guest Services Concierge reports to the manager of Patient Experience.

Job Requirements:

High School Degree in Hospitality/Healthcare Field
Basic Life Support for Healthcare Providers (BLS) 
Computer literate 
Articulate 
Professional appearance
Participates in councils, committees, and looks for additional ways to S.E.R.V.E.
1-2 years experience Customer Service or related service industry
1-2 years experience Customer Service Hospitality Management Customer Experience and Customer Service