I. SUMMARY OF POSITION PURPOSE Piedmont Health Partners is a clinically integrated network owned by AnMed. The role of an Emergency Department Navigator is to establish and maintain collaborative relationships with physicians, other health care providers, patients and their families, to achieve desired patient outcomes throughout the continuum of care. It focuses on five primary areas: population management, patient self-management support, transitions in care, resource connection, and appropriate resource utilization. The goal is to work with providers and patients to help Piedmont Health Partners achieve the “Quadruple Aim” of lowering health care costs, improving patient satisfaction, elevating quality of care and enhancing the lives of healthcare providers in the network. The Emergency Department Navigator role is to reduce the use of emergency department care for non-emergent reasons. The Navigator will work with patients to support and/or achieve effective, efficient patient care transitions and access to care. The Navigator works with patients across a variety of settings and issues to assist with both clinical and nonclinical resources. The Emergency Department Navigator is based in the emergency department setting and responsible for facilitating all facets of Piedmont Health Partners population health strategies from emergency department and community settings as well as assigned service line initiatives. IV. EDUCATION/QUALIFICATIONS + Bachelor of Nursing (BSN), with minimum 2 years' experience Required/Preferred Qualifications include: + Care Coordination, emergency department, ambulatory, or community health experience preferred. ACM certification preferred or willingness to achieve within 1 year. + Current South Carolina drivers license. + Highly organized and detailed oriented. Strong oral and written communication skills. + Understanding of motivational interviewing. + May be required to use personal transportation with mileage reimbursement. + Experience with Electronic Health Records (EHR), Microsoft 365, Microsoft Word, EPIC, and or other similar computer software. + Comfortable in a variety of settings with meeting patients and working with a team. + Willingness to learn new skills and function in a non-traditional healthcare role. + Able to accept changes and challenges in a positive manner that go along with the duties of this role.