Job Summary: 

Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values.

The Patient Access Educator plays a key role in the development and implementation of best practices and standard work for the Patient Access staff at Decatur Morgan Hospital. This position will work in conjunction with Patient Access department leaders to identify and coordinate training and process improvement projects within the Patient Access Department. The individual in this role will utilize data analysis to monitor and communicate progress toward department goals. Additional responsibilities include maintaining content and materials while keeping current on changes within DMH and throughout the industry.

Minimum Knowledge, Skills, Experience Required:

 

Education / Certification:

             High School / GED required. Post-secondary education preferred.

 

Experience

Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.

 

Additional Skills / Abilities

Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.