Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiative

Más acerca de este rol:

¿Qué necesitas saber de la posición?:

Seguimiento a ejecución de entrenamientos legales mandatorios definidos en el Plan Anual de Capacitación. Asegurar el control de todos los registros de capacitación y resguardo de evidencias.  Asegurar, conservar y mantener disponibles los registros de entrenamiento del rol que desempeñan todo el personal de Core y Support Team.Controlar el uso de las instalaciones y herramientas necesarias para impartir los entrenamientos. Resguardar los registros de la capacitación de los contratistas internos y externos. Compartir los trackings a las áreas correspondientes, de los entrenamientos ejecutados. Dar seguimiento a obtener materiales de entrenamiento actualizados y entregables por cada entrenamiento activado, para resguardar para requerimientos de auditorías.Coordinar la logística para procesos de Onboarding. Dar seguimiento a ejecución de entrenamientos, según los programas desplegados de acuerdo a las necesidades de la planta. Dar seguimiento mensualmente a las provisiones del budget del área de Educación y Entrenamiento, de acuerdo al presupuesto anual definido. Participar en el pilar de Educación y Entrenamiento y dar seguimiento a su SWP, para cumplir con el indicador definido.Asistir en las auditorías externas para presentar evidencia solicitada del área.Asegurar el control de los equipos de cómputo que están a cargo del área para entrenamientos. 

Educación / Certificaciones:

Licenciatura en Administración, Psicologia, Pedagogia o a fin terminada. 

Requerimientos específicos del puesto:

Manejo avanzando de excel (indispensable)Idealmente conocimiento de Estándares de Seguridad, Calidad, Salud y Medio Ambiente (GMP, ISOs, OSHAS, HACCP, diseño sanitario).Comunicación efectivaTrabajo colaborativo con otras áreas

Horario de Trabajo:

Full time de Lunes a Viernes

No Relocation support available

Business Unit Summary

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services