Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiative

More about this role

What you need to know about this position:

Your mission will be focused on bringing agile practices in instructional design, throughout the following actions:

Analyze learning needs and Design learning experiences for the region supported, together with the E&T Global Advisor. These include needs-based trainings, functional expertise capability building programs, and other learning activities across People Services.Lead the development of engagement and adoption materials, professional development materials, and learning collaterals to address business needs.Lead the implementation of learning interventions to address business needs. These include training facilitation, session management, and learning operations-related coordination.Evaluate effectiveness of learning interventions, revise as needed, and iterate until prototypes and learning experiences are fit for purpose.Identify opportunities for continuous improvement and lead implementation of solutions.

You will also support the Global E&T Strategy by:

Leading initiatives on capability building, with focus on functional expertiseMaintaining a healthy and productive dynamic with stakeholders to ensure service deliveryManage projects and activities related to learning, engagement, adoption, and capability buildingApplying relevant learning methodologies and technologies, where applicableIncorporating tech and digital skills development into upskilling and reskilling initiativesIntegrating diverse learning solutions to meet varied learning needs, preferences, and work patternsListening to employees and incorporating feedback into learning content and methodsActively engaging employees in learning, through formal and informal elements, gamification, social learning and innovative approaches

What extra ingredients you will bring:

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Working in a shared service organizationInstructional and Learning Experience DesignProject Management leveraging on agile approachesUnderstanding and practice of A.G.I.L.E. Learning Instructional Design MethodologyUnderstanding and practice of S.A.M. Instructional Design MethodologyExperience managementService StrategyOperational Excellence

Education / Certifications:

Bachelor's degree in Industrial Design, Arts, Visual Arts and related fields.

Job specific requirements:

At leats 4 years of experience in roles related to Instructional and Educational Design.Training DeliveryInstructional DesignOnboarding and Process TrainingCI MindsetPeople Management experience is a plusKnowledge of Brazilian Portuguese a plus

Work schedule:

Hybrid in Bogota, Colombia

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services