Overview Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths. We have an exciting opportunity to join our team as an EHR Analyst I, Professional Billing Claims. POSITION SUMMARY This position is responsible for in-depth knowledge of Epic’s Professional Billing Claims system and software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, the Project Team(s), Ardent Health Systems Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software; is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions. Responsibilities Work with Application Managers/Directors/etc. and the entire Project Team, to collect, analyze and document business operations and workflow. Complete all tasks in a timely manner with accurate documentation. Collaborate effectively with colleagues and across teams to achieve the completion of tasks. Troubleshoot problems, address questions from users, and provide on-call support on a rotating basis. Make recommendations, review and test changes, enhancements, and each new release as assigned. Ensure the test scripts have been created, reviewed, and updated to reflect proposed workflow solutions. Analyze data conversion needs. Support the training team by keeping trainers abreast of new functionality and system changes. Analyze new functionality in new releases to identify impact. Understands interface requirements and considerations to ensure appropriate testing is done to validate workflow from end to end. Provide assigned on-site support during go-lives and system upgrades. Ensures all quality assurance processes are followed, including change management and testing efforts. Actively participate in and contribute to meetings. Works with the Application Manager/Director in the assessment of projects for scoping and timelines. Participate in disaster recovery measures. Qualifications Education & Experience High School Diploma Required; Bachelor’s Degree preferred 2-5 years of experience in healthcare IT, revenue cycle or related relevant experience Epic certification (must be kept up to date) within 90 days of hire. Epic experience preferred Epic Professional Billing Claims Certification preferred