Compensation: $21.45 to $26.80 per hour (based on years of experience)Summary: The EHR Systems Analyst position is responsible for in-depth knowledge of our current EHR system, Athenahealth. The EHR Systems Analysts will lead the effort to support our organization EHR needs and serve as a key clinical IT resource for the implementation, maintenance, and modification of the EHR as well as user-support and training. The analyst functions as a member of the EHR team and in collaboration with both business and clinical users, as well as other IT teams to support our clinic-wide vision of comprehensive patient care in the most efficient and cost-effective manner. The Systems Analyst will complete routine system administration and maintenance. Coordinates and completes special projects. Provides end-user training and ongoing support. Evaluates and updates best-practice workflows. Troubleshoots and resolves application and workflow issues. Engages with EHR vendor and other third-party vendors for EHR solutions and support. Leverages system functionality to support clinical processes and organizational goals. The EHR Systems Analyst must be people-oriented with good communication skills to work effectively with clinical and administrative staff to understand the problem(s) from a technology and/or application perspective and work through the issue to resolution.
Principal Responsibilities: 1. EHR Maintenance, EHR Project Management, EHR User Support and Troubleshooting 80% of positionParticipate in building and maintain a service-oriented culture within The Corvallis Clinic. Participate in maintaining the Brand of the clinic and embracing the new cultural norms.Gain an in-depth knowledge of the EHR software as well as clinical workflows to translate patient care needs into EHR functionality.Perform other duties within the scope of this position as assigned. 2. EHR Maintenance:Perform administration of EHR user accounts, access permissions, and roles assignmentCreate new Provider profiles, including configurations and enrollmentsBuild, deploy and maintain clinical templates and customizationsParticipate in the development and testing of updates and new featuresBuild and configure new departmentsAttend vendor and user group conferences, webinars, and meetings when applicableStay up to date with new features, Spring, Summer and Fall Release events, and biweekly updates. 3. EHR Project Management:Lead or participate in new EHR Initiatives and projectsCoordinate response to requests by departments for EHR system modifications and enhancementsCollaborate with EHR Committee, physicians, staff, consultants, and vendors to complete projectsIdentify areas for improvement, develop solutions, and offer suggestions for workflow redesign 4. EHR User Support and Troubleshooting: Train new employees and providers on EHR system and general IT practices and policies Track and resolve issues submitted to EHR support Tier 1+ Conduct both classroom style training and one-on-one training sessions as needed Communicate EHR updates, new release documentation, and outages to appropriate user groups Develop and maintain documentation for training and process improvement (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions); training materials to be developed to reflect standardized best practice workflows as documented.Work with EHR vendor for support, project deployment, EHR upgrades, and to report and resolve technical issues Secondary Responsibilities: Helpdesk and Deskside Support 20% of position Assist with Tier 1 and Tier 2 Helpdesk support calls, elevate any Tier 3+ Helpdesk support calls as needed. Education, Licensure and Experience:

1. One or more of the following required: a combination of education and experience will be considered.

Three (3) years relevant EHR experience.Bachelor’s degree with one (1) year relevant EHR experience.Associates degree with two (2) year relevant EHR experience.

Knowledge and Skills: 2. Ability to work with minimal supervision and maximum accountability.
3. Exceptional communications abilities both orally and in writing with all levels of clinical, administrative, and support staff.
4. Conceptual and practical understanding of various training techniques for users with various learning styles.
5. Ability to customize and configure systems to support clinic workflow and clinical best practices.
6. Ability to evaluate and analyze system features and functionality for problem resolution.
7. Ability to maintain a flexible schedule that will include some evening and weekend hours.
8. Ability to understand and document clinical workflow and identify areas for improvement.
9. Knowledge of industry best practices related to patient flow and staffing roles.
10. Exceptional computer skills, particularly in all Microsoft Office software.
Perks and Benefits: Work-life balance is a top priority at The Corvallis Clinic 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve Generous Personal Leave Accrual Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA) Employer contribution to HSA and HRA (when enrolled in Medical Plan) Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP) Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield) Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with discretionary clinic match after 1 year (w/hours requirement) and discretionary Profit Share after 2 years (w/hours requirement). Pay on Demand (up to 2x per month) Casual Fridays (with clinic approved attire) Year-round employee engagement events and festivities Team centered culture, delivering exceptional medical care with compassion and a commitment to service.