Closes: January 9, 2025
Starting Range: $71,741 to $106,174 per year (Full position breakdown below)
Full Range: $71,741 to $118,425 per year

Job Description
As a member of the Customer Project Coordinator Family, your role is to promptly responds to customer inquiries, feedback, and resolves customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company’s interest. This role provides assistance in promoting the safe and reliable use of energy, through planning and installation of either natural gas or electric service. This is completed through the complex electrical design and coordination of line and main extensions or rebuild of existing facilities in order to meet or exceed our customer’s expectations. There are several levels within the CPC job family, progression is based on performance, operational needs and scope complexity.

Requirements
Customer Project Coordinator I:

High School Diploma, GED, or Journeyman card. College Level Degree or Journeyman card preferred. Valid Driver's license and must be able to travel to job sites throughout Avista service territory.  6+ months' relevant work experience related to GIS, planning, and/or designing construction of natural gas or electric facilities with an emphasis in customer service.  Must have strong customer service skills. Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills is a must.  Experience in construction field with basic knowledge of Avista's natural gas preferred and electric infrastructure required. Strong working knowledge of key operation business process and core applications. Ability to interpret and explain complex business processes and concepts.  Qualified applicants will have basic computer skills and ability to learn computer applications for construction design. 

Other combinations of education/experience may be considered. 

Customer Project Coordinator II:
Customer Project Coordinator I requirements plus the following:

College level degree, Journeyman card or equivalent education/experience. College level Engineering degree or Journeyman card preferred. 3+ years' work experience directly related to planning and designing of electric facilities with an emphasis in customer service.  Customer Project Coordinator I: Starting Salary: $71,741 to $92,905 per year; Full Salary: $71,741 to $103,486 per year Customer Project Coordinator II: Starting Salary: $81,672 to $106,174 per year; Full Salary: $81,672 to $118,425 per year

To Apply
We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

Benefits
At Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.

Pre-employment screening requirements
Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.    

Avista’s Commitment to Equal Opportunity and Affirmative Action
Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment, Affirmative Action efforts, and Equity, Inclusion and Diversity. We strongly encourage applications from women, people of color, people with disabilities, protected veterans, and all others. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Equity and diversity in our workplace is important to us. Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.