**Career Area:** Product Support **Compensation Grade:** 23 **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job title:** Electric Power Technical Representative **Salary:** £44,980 - £56,000 per annum (depending on experience) **Location:** Larne **Benefits:** + 25 days annual leave + Up to 12% bonus + Contributory pension scheme - Caterpillar will double the employee's contribution up to 6% + Contributory share scheme - Caterpillar will match 50% of the employee's contribution. + Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase. **Flexible working arrangements will be considered for this role, in-line with the needs of the business.** **About EPD** Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations! **The opportunity** We are looking for a Technical Representative to join our growing Electric Power Division. As the Electric Power Technical Representative, you will be responsible for assisting product problem resolution and developing dealership/distributor service capabilities within an assigned territory to maximise customer loyalty through appropriate and timely use of resources. Your development and continual learning will be directed through experience and staying abreast of technology changes. Key learning comes from gaining experience, developing communication and people relationship skills, improving problem solving techniques, and developing leadership capabilities **What you will do:** + Primary point of contact for all technical issues for electric power product within the assigned territory. + Support and development of our international Caterpillar dealers and MWM service partners. + Technical support of Diesel and Gas gensets. + Identify and analyze product problems and contribute to the CPI (Continuous + Product Improvement) and NPI (New Product Introduction) processes. + Development of assigned partners’ technical capabilities related to electric power products and applications + Administer company Goodwill settlements in an appropriate and timely manner **What you will have:** + Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions - Level Extensive Experience + Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner - Level Extensive Experience + Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas,information, and needs through the application of appropriate communication behaviors - Level Extensive Experience + Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations - Level Extensive Experience + Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers -Level Extensive Experience + Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges - Level Extensive Experience + Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives - Level Working Knowledge **Top candidates will also have:** + Successfully completed engineering studies + Knowledge of Caterpillar products, policies, and procedures. ​ **Additional information:** + This position may require 50% travel. **About Caterpillar** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar is an Equal Opportunity Employer (EEO). **Posting Dates:** January 20, 2025 - January 27, 2025 The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .