This position will be for 3rd Shift 8p => 6:30a EST Sunday through Wednesday nights. 4 10hr shifts with 3 days off per week.
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on Machine controllers and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
Be part of a team that is solving complex technical problems for external customersTroubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centersDocument details pertaining to issues being worked onYOU MUST HAVEBachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics0-1 year of relatedWE VALUEBachelor’s degree in Engineering or Computer ScienceAt least 1 year of experience troubleshooting electrical issuesAt least one year of experience reading, reviewing and interpreting electrical schematicsCustomer facing experienceExperience in the automation/material handling industryAbility to focus on relevant information and identify and execute on key detailsExperience with C programming languagesExperience programming and installing Allen-Bradley/Siemens/Modicon/Lenze PLCsExperience with SQL, creating queries, and data analysisExperience with VFDs, electric motors, and sensing devicesExperience programming and installing Panel View (HMI)Ability to consistently make and execute timely decisionsAbility to quickly analyze, incorporate, and apply new information and conceptsExcellent interpersonal, verbal & written communication skillsDemonstrated experience with Knowledge Management & Call Center ManagementAdditional InformationJOB ID: HRD256783Category: EngineeringLocation: 7901 Innovation Way,Mason,Ohio,45040,United StatesExemptEngineering (GLOBAL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.