Innovate to solve the world's most important challenges

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages.

You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities

Be part of a team that is solving complex technical problems for external customersTroubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centersDocument details pertaining to issues being worked onCreate and provide training
Debug software defects and analyze software source codeDevelop software improvementsTest and implement software changesCreate root cause analysis documentsThis job requires