Job Title: Field Service Technician

Job Description

We are seeking a self-starter and ambitious individual to join as a Field Service Technician to deliver world-class technical customer service and support. The successful candidate will work within the Technical Service Group, managing multiple customers and projects. The role involves frequent correspondence with customers, overseeing equipment, servicing machinery, and traveling to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

ResponsibilitiesSupport OEM equipment and systems at customer production facilities.Diagnose and troubleshoot technical errors with equipment and determine proper solutions.Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.Perform troubleshooting of mechanical, controls, and instruments at fabrication shops or customer site locations.Work well with customers and fellow technical service and engineering personnel.Provide training to customer staff on equipment operation.Produce timely, accurate, and detailed service reports.Comprehend customer requirements and make appropriate recommendations and modifications as required.Schedule and plan service calls and customer visits.About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.