About Acrisure: 

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. 

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.  

Job Summary: 

The Eligibility Specialist is responsible for managing transactions in the applicable administration system, assists clients and client employees with enrollment activities for the product, audit client enrollments and carrier invoices for accuracy, research discrepancies with enrollment, and assist with the client administration experience. Other responsibilities may include system demonstration and training, and management of team or service inbox. 

Responsibilities: 

Perform enrollment and/or eligibility changes in multiple online benefit enrollment systems, insurance carrier databases and other benefit services providers. 

Document enrollment and/or eligibility changes in our agency management system. 

Update enrollment and/or eligibility procedure changes in our agency management system. 

Communicate with Account service team members to solve enrollment type issues. 

Perform enrollment and/or database audits to validate accuracy. 

Process payroll vendor eligibility reports. 

Communicate with other enrollment staff for COBRA or TPA processing. 

Develop and maintain positive relationships and rapport with each client and provider. 

Hande or refer requests by our clients. 

Phone and email communicate with carriers as needed. 

Perform back-up responsibilities in the absence of other employees, primarily for other eligibility specialists. 

Attend and participate in Monthly Department Meetings. 

Work closely with other departments to coordinate services and ensure seamless client experiences. 

Stay informed about changes in regulations and ensure adherence to all legal requirements. 

Participate in training sessions and workshops to stay current with industry standards. 

Develop and maintain a positive relationship and rapport with each client.  

Develop and maintain a positive relationship and rapport with benefit enrollment system support staff, requesting enhancements to the system as needed.  

Attend regularly scheduled training and conferences when content is deemed advantageous.  

Participate and contribute to department meetings. 

Comply with agency standards, policies, and procedures. 

Requirements: 

Strong organizational and time management skills, along with a demonstrated attention to detail  

Superior skills in leadership, employee development, and employee engagement  

Professional verbal and written communication skills  

Excellent technology and computer system skills.  

Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.  

Ability to make appropriate and timely key business decisions.  

Effective change management, time management, and follow-up skills  

Excellent critical thinking skills: ability to troubleshoot. 

Proficient computer skills with agency management software systems, basic working knowledge required/Intermediate knowledge preferred of Microsoft: Word, Outlook, PowerPoint, Excel, and OneNote. 

Customer service oriented.  

Knowledge of Agency Management Systems; Applied Epic a plus. 

Able to function independently and as part of a team. 

Education/Experience: 

High school diploma or recognized equivalent is required. 

Associate degree or higher is preferred, or equitable experience.  

Minimum 2 years of customer service experience is preferred.   

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Moderate stress due to regular deadlines and daily challenges. 

High finger dexterity while typing documents and forms. 

Occasionally lift up to 20 lbs. 

Benefits & Perks: 

Competitive Compensation 

Industry Leading Healthcare 

Savings and Investments 

Charitable Giving Programs  

Offering hybrid work option  

Opportunities for Growth 

Parental Leave 

Generous time away 

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh. 

For more, visit www.Acrisure.com  or learn more here.  

 #LI-LC1

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.