JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

EMEA Account Director

Location: London, UK

We are seeking an experienced and dynamic EMEA Account Director to join our London office. This pivotal role will be responsible for managing and growing our corporate real estate services for key clients across the Europe, Middle East, and Africa (EMEA) region. The ideal candidate will bring a wealth of experience in complex client relationship management, first-generation outsourcing initiatives, and vendor coordination. This position demands exceptional leadership, strategic thinking, and financial acumen to drive account growth and deliver superior client outcomes.

Key Responsibilities:

Client Relationship Management

Serve as the primary point of contact and trusted advisor for assigned corporate clients in the EMEA regionDevelop and maintain strong, trust-based relationships with C-suite and senior executives within client organizationsConduct regular strategic reviews with clients to ensure alignment with their evolving business objectivesProactively identify and address client concerns, ensuring high levels of satisfaction and retentionOrganize and lead quarterly business reviews, presenting performance metrics and strategic recommendations

Service Delivery Oversight

Manage the end-to-end delivery of corporate real estate services across multiple countries in EMEACoordinate and oversee both first-generation outsourcing initiatives and existing vendor relationshipsDevelop and implement standardized processes to ensure consistent, high-quality service delivery across all locations and service linesMonitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain service excellenceLead root cause analysis and implement corrective actions for any service delivery issues

Financial Management

Assume full P&L responsibility for assigned accounts, typically ranging from £10M to £50M in annual revenueDevelop annual budgets and long-term financial forecasts for each accountImplement strategies to improve profitability, including cost optimization and revenue enhancement initiativesMonitor financial performance against budgets and provide regular reports to senior managementIdentify and manage financial risks, ensuring appropriate mitigation strategies are in place

Account Growth and Business Development

Set and achieve ambitious growth targets for assigned accounts, typically 10-15% year-over-yearIdentify and pursue opportunities to expand services within existing accounts, including cross-selling and upsellingDevelop strategies to grow accounts across other business lines (e.g., Project Management, Facilities Management, Transactions) and geographiesCollaborate with internal teams to create tailored, innovative solutions that address complex client needsParticipate in RFP responses and new business pitches to secure account expansions

Team Leadership

Lead and mentor a cross-functional team of 15-20 real estate professionals across various disciplinesFoster a culture of excellence, innovation, and continuous improvement within the teamConduct regular performance reviews and develop career progression plans for team membersEnsure team members have the necessary resources, training, and support to meet client expectationsCollaborate with HR to recruit and retain top talent for the account team

Strategic Planning

Develop and implement 3-5 year strategic plans for assigned accounts, aligned with overall company strategyAnticipate market trends and client needs to proactively adapt service offeringsContribute to the overall growth strategy of the company in the EMEA regionParticipate in internal strategy sessions and provide insights on market dynamics and client needs

Vendor Management

Oversee the selection, management, and performance of third-party vendors across the EMEA regionNegotiate and manage vendor contracts to ensure optimal service delivery and cost-effectivenessImplement a vendor scorecard system to regularly evaluate performance and drive continuous improvementFoster strong relationships with key vendors to drive innovation and service improvementsEnsure vendors comply with all relevant regulations and company policies

Risk Management and Compliance

Ensure compliance with all relevant local and international regulations, including GDPR, health and safety laws, and anti-corruption legislationImplement comprehensive risk management strategies to protect client interests and company reputationStay informed about industry trends, best practices, and regulatory changes through continued education and networkingCollaborate with legal and compliance teams to address any potential issues proactively

Reporting and Analytics

Develop and maintain comprehensive dashboards to track account performance across key metricsUtilize data analytics to identify trends, opportunities, and areas for improvement within accountsPrepare and present monthly, quarterly, and annual reports to both internal stakeholders and clientsLeverage business intelligence tools to provide data-driven insights and recommendations

To success in this role, you’ll need-

Bachelor's degree in Business, Real Estate, or related field; MBA or relevant master's degree preferred12+ years of experience in corporate real estate services or related industry, with at least 5 years in a senior account management roleProven track record in managing large, complex client accounts across multiple countries in the EMEA regionStrong understanding of the EMEA real estate market, including local regulations, market trends, and cultural nuancesExcellent leadership, communication, and negotiation skills, with the ability to influence at all levels of an organizationDemonstrated ability to drive business growth and manage P&L for accounts of £10M+ annual revenueFluency in English; additional European languages (e.g., French, German, or Arabic) are a strong advantageProficiency in financial modeling, data analysis, and presentation software (e.g., Excel, PowerBI, Tableau)RICS qualification or equivalent professional certification is desirable

Additional Information:

This position is based in our London, UK office with frequent travel (up to 50%) within the EMEA region requiredCandidates must have the right to work in the UKCompetitive salary and benefits package, including performance-based bonuses and equity optionsOpportunities for career advancement within a global organization

This role offers an exciting opportunity to lead and grow key client relationships in a dynamic, international environment. The successful candidate will play a crucial role in shaping our service delivery and expansion strategies in the EMEA region, contributing significantly to our company's growth and success.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.