You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

In this role, the EMEA Payroll Coordinator will report to the EMEA Payroll Manager and be part of the Colleague Servicing Team (CS). The role is responsible for ensuring that Payroll processes are executed flawlessly and to deliver the highest level of service to our colleagues. The candidate should show the ability to drive innovation, productivity and process improvements, and the ability to drive and support external perspective and enterprise thinking. With the CS team evolving, the responsibilities of this role may change so any candidates interested in this role, must exhibit flexibility and ability to work through change and be comfortable with ambiguity. 

The responsibilities of the EMEA Payroll Coordinator include, but are not limted to : 

Prepare monthly metrics for International Payroll Teams ensuring numbers are timely and accurate  Plan, organize and manage multiple priorities Manage preparation of monthly payroll and ensuring compliance with local regulations (with the support of payroll providers)  Correspondence with authority’s 3rd party partners Demonstrate a sense of urgency by following through on issues identified through analysis of processes and escalations Responsible for analytical support of all teams’ processes including year-end tasks Maintain team’s email boxes by researching and responding to colleague requests Create and maintain a customer service environment in which the position will support and assist with the customer/ business partner inquiries to drive value added services Support, collaborate and act as subject matter expert during internal and external audits Support, collaborate and act as subject matter expert for local and global business partners during projects (such as automation initiatives)  Work with team members to develop quality assurance processes Accountable for driving and supporting efforts to create best service and experience for colleagues

Required Qualifications

Over 2-3 years of experiences in HR administration, payroll or finance is highly preferred

Knowledge of payroll, time or tax business processes, reporting and related policies and procedures

Strong attention to details

Strong problem-solving and troubleshooting abilities

Good change management experience

Strong relationship competencies to collaborate, influence and manage through conflict to achieve successful outcomes

Strong oral and written communication skills in English, German language is an advantage

Strong listening skills and customer service focus

This opportunity is a 1-year contract, renewable up to 3 years. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.