AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Amazon Web Services (AWS) is looking for a strong Customer Engagements manager within AWS that is a seasoned leader who is able to manage the various critical phases of the cycle in conjunction with various AWS teams, including the Account Team and local leadership. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS, and to establish AWS as their key cloud technology provider.

As a member of SCE, you will be responsible for managing the end to end Deal Cycle for strategic, large, complex or highly competitive deals. You will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own alignment with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. You will work collaboratively to drive results by partnering with AWS customers, AWS field sales executives, and other internal stakeholders to empower our customers to evolve, address challenges, and to create innovative solutions.

Strategy: This individual will work with the Account Team analyzing key corporate data (such as Corporate reports, Board Members, eco-system) related to the opportunity being supported, and ensure executive alignment and governance. The individual will be able to provide advice on the competitive situation and create an actionable strategy.

Structuring: You will be able understand the business objectives and create a structure that maximizes the value of the opportunity and achieving business objectives.

Communications: You will be experienced to advise on customer communications


Key job responsibilities
Responsibilities:
• Responsible for inspiring and motivating a diverse team in concert with the field focused account manager.
• Act as trusted advisor to account teams.
• Brings thought leadership to market needs, generating competitive advantage on existing markets.
• Stays current and informed on all new market trends and campaigns, understanding their objectives and relevance, and applying them across the organization/region.
• Inspires and influences internal stakeholders, experts and other resources not under direct control, helping to remove obstacles and aiming goals achievement.
• Facilitates alignment and effective AWS communication within account team and internal/external key partners/customers and promptly resolves any conflict to encourage harmonious and productive interaction.
• Facilitates individual growth and development of account management, setting objectives, performance standards and priorities, coaching and acting as role model.
• Ensures disciplined methodology application across management groups, resulting in consistent and accurately forecasted results.
• Languages: English required.


About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.