International TPA Analyst - EMEA About AIG American International Group, Inc. (AIG) is a leading global insurance organisation that provides a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to clients in over 80 countries. AIG is renowned for its commitment to customer service, innovation, and its role as a trusted industry leader. By joining AIG, you will be part of a diverse and dynamic environment where you can expand your skills, take on meaningful challenges, and make a tangible impact on the insurance industry. Role Overview We are looking for a dedicated and detail-oriented EMEA Claims Analyst to join our EMEA team, based in Luxembourg. This role is pivotal in leading the ongoing management and onboarding of local smaller Third-Party Administrators (TPAs) with claims delegations across EMEA. You will be responsible for managing the entire lifecycle of TPA relationships, including onboarding, ongoing management, and conducting audit reviews to ensure compliance with AIG’s standards. Additionally, you will support TPA Governance Managers across EMEA with the governance of larger TPAs on an ad hoc basis. This position plays a critical role in AIG’s strategic priority to promote best-in-class underwriting and claims operations. Proficiency in English and and knowledge of additional European languages is highly beneficial. Responsibilities + TPA Onboarding: Lead the onboarding process for local smaller TPAs with claims delegations across EMEA, ensuring that all procedures are completed efficiently and in alignment with AIG’s operational standards and compliance requirements. + Ongoing TPA Management: Oversee the ongoing management of local smaller TPAs, including performance monitoring, contract management, and regular communication to ensure that service levels are maintained and risks are mitigated. + Audit and Compliance: Conduct and support audits of TPAs to ensure compliance with AIG’s standards, including SOX Controls and IAG controls, and address any issues identified during reviews with TPA remediation plans. + TPA Governance Support: Collaborate with TPA Governance Managers to support the governance of larger TPAs, providing assistance with additional tasks and ad hoc projects as needed to enhance TPA oversight. + Multifunctional Collaboration: Interface with underwriting teams, FCG, Sanctions, Legal and other business units during the onboarding process of TPAs, ensuring a collaborative and seamless approach to integrating third-party services into AIG’s operations. + Cost Optimisation: Contribute to the restructuring of TPA teams to reduce the overall cost of TPA governance by promoting centralised governance strategies and streamlining processes across the EMEA region. + Reporting and Analysis: Provide regular reports on TPA performance, audit outcomes, and governance metrics to senior management, offering insights and recommendations for continuous improvement. + Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, ensuring clear communication and effective collaboration in managing TPAs. + Soft Skills: Demonstrate excellent communication, analytical, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. A proactive and detail-oriented approach is essential, along with strong organisational skills and the ability to work independently as well as part of a team. This role offers an exciting opportunity to contribute to AIG’s strategic initiatives and play a key role in enhancing claims governance and efficiency across the EMEA region. If you are a strategic thinker with a passion for operational excellence and have the required language skills and experience, we encourage you to apply. Join AIG and be a part of a team that values innovation, collaboration, and professional growth. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG Europe, dansk filial af AIG Europe S.A.,Luxembourg