Under general supervision, interviews patients to obtain necessary information, prepare admission/registration forms and performs other clerical/computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.

Education:
HS or GED
 

Experience:
6 months’ experience. Emergency Department or Hospital experience preferred.
 

Skills:
• Knowledge in medical terminology.
• Skill in using computers.
• Skill in oral and written communication
• Skill in data analysis to gather and update statistics, logs, records and reports.
• Skill in customer service techniques.
• Ability to multi-task and prioritize.

Patient & Workplace Safety: 

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. 

Patient Population: 

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. 

Principal Duties and Responsibilities:
• Performs admitting functions, i.e. RTM, Meditech, Bedtracking, and communicates/informs RN, Clinical Unit Coordinator and/or Admin Coordinator
• Reports to work on time and be ready to work.
• Answer incoming calls within 3 rings and make outgoing calls as requested.
• Answers call bells and communicates/informs Tech and/or RN.
• Ensures patients are getting to testing on time.
• Ensure paperwork for downtime charting is fully stocked. Other clerical duties as assigned, such has stock paper in copiers/fax machines.
• Keep accurate logs of calls made. Ensures admission logs, ED physician and on-call physician lists are up to date.
• Update broken equipment/equipment repair log.
• Arrange for proper ambulance transports (such as Hart to Heart or Procare) for transfers.
• Copy paperwork for transfers to another facility, i.e. SEPH, nursing home or higher level of care.
• Order dietary trays as requested.
• Changing bed/linens and bring back patients, as requested.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.