Site: The Brigham and Women's Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

The Emergency Department Supply Technician is primarily responsible for assuring that all supplies and equipment within the Supply Team’s scope are stocked in designated locations, including patient rooms, supply carts, closets, and cabinets. This position routinely collaborates with other onsite members of the Supply Team and positions in the Emergency Department (e.g., Emergency Service Assistant) to ensure that supplies and equipment are readily available and positioned appropriately for medical staff to provide care to patient.

Members of the Supply Team, including supply leads and supply technicians, report directly to the department’s Operations Manager and Director of Operations. While on shift, the supply lead will provide this position with direct supervision, including work assignments and routine check ins to ensure assignments are being completed.

Although this position does not provide patient care, it is critical to supporting clinicians caring for patients in the department.

 

Qualifications

Education

High School Diploma or Equivalent required and healthcare and/or supplies and equipment experience preferred.

Experience

Healthcare, retail, or other supplies and equipment experience 0-1 year preferred

Daily Responsibilities:

Regular responsibilities of this position include, but are not limited to:

Maintain a clean, organized, and clutter free Emergency Department, including breaking down boxes left in the stock room.Receive daily assignment from the onsite supply lead.Stock supplies and equipment in designated locations based on assignment and Supply Team's scope, including in patient rooms, supply carts, supply closets, and other locations as identified.Return supplies and equipment (e.g., interpreter iPad, ultrasound machine) to designated storage locations.Declutter patient care pods by returning supplies and equipment left on countertops to the Main Stock Room or by stocking in pre-determined locations throughout the department.Routinely check in with Emergency Service Assistant (ESA) to collaboratively stock the patient care locations.Transport soiled instruments to the Central Processing Department. Return clean/sterile products from the Central Processing Department to the ED.Stock satellite linen carts and blanket warmers.Respond to ED staff supply and equipment requests.Organize the Internal Waiting Room.Complete appropriate documentation, including pod specific checklists.Collaborate with Materials Management staff responsible for stocking the Main Stock Room.Escalate supply shortages to the Supply Lead and/or Operations Manager.Share feedback regarding Supply Team operations with leadership - feedback includes supply level adjustments, removal / addition of products, recommendations to improve workflows, etc.Other duties as assigned depending on the status of the department.

Knowledge, Skills and Abilities:

Appropriate physical condition and strength for cleaning, pushing, pulling and some heavy lifting (up to fifty pounds) Basic knowledge of medical supplies, instruments, and equipment Ability to organize and maximize storage space Ability to complete checklists and perform basic math to maintain par levels Ability to handle stressful situations that may arise in facilitating requests Basic computer skills Excellent customer service skills Strong interpersonal skills and ability to work collaboratively, as part of a team as well as independently Attention to detail Must possess a positive attitude and ability to use reasoning in isolating a problem and reaching a sound conclusion Must have the ability to manage constant change 

 

Additional Job Details (if applicable)

Working Conditions:

This position is an active role often requiring standing and walking for several hours at a time and lifting, carrying, pushing, and pulling various types of supplies and equipment. Supplies and equipment vary in size, weight, and shape.

 

Remote Type

Onsite

 

Work Location

15 Francis Street

 

Scheduled Weekly Hours

36

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.